Precio Fijo

This is quite simply a breach of contract. Can you say "class action lawsuit"? I intend to pursue my legal remedies!

gramps28 wrote:

It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans.

Going to be either a $2 a line or $5 a line increase depending on the plan.

I have a magenta plan and just got the price increase text

elwoodblues wrote:

Just finished filing my complaint with the FCC.  I had a very favorable impression of T-Mobile until today.  Now I know what was hiding behind the curtain -- unethical leadership.

I agree, even when I had worked for a competitor, I kept my T-Mobile service and would still recommend T-Mobile to my family rather than the competitor that I was working for at the time. I have since shifted my career into an entirely different field as I can't stand what carriers are doing to consumers any longer. 

Thanks for the link.  I filed a complaint also.  I will also hit up the BBB if I get no satisfaction

I filed my complaint with the FCC!

It occurred to me that 2 of my lines are free lines added to my plan over the years and they now plan to charge 5.00 on those lines. HOW??????!!!!! 

AnikR wrote:

I have 2 T-Mobile plans. One with 8 lines (plus car tracker with T-Mobile Sync up Drive), and another with 3 lines.

This means that I would be giving T-Mobile more than $500 extra per year.

Looks like an FCC complaint is appropriate, I have done complaints against Verizon Wireless, Verizon FiOS, and At&t with success for numerous things like hidden fees tacked on, not being reimbursed for days I had no services, customer service reps tacking on extra things on my account so they get a better commission at my expense, etc. 

https://consumercomplaints.fcc.gov/hc/en-us

 

I wouldn't be surprised if there is a class action but if it happens the settlement amount will basically be a small dent in comparison to the extra money we'd pay to T-Mobile in the long run.

Logged my complaint just now and shared link with friends I recruited to T-Mobile. 

I just filed with the FCC as well. When I called TMobile, I was told since I didn't have a written contract, they could change rates anytime they wished. I pointed out their long-term promise of no rate change, but obviously didn't do any good. So much for a "promise made is a promise kept." I'm looking for alternatives. 

desertangel wrote:

gjc_tmhi wrote:

Per their T&Cs, prices locks are to stay in place so you as you remain a customer in good standing...

 

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.

What is "T&Cs"-terms and conditions? Do you have a link for the above so the rest of us can use it? Otherwise, it's just something some guy said. 😉

For the T-Mobile ONE Plans, this is the page they promised to not raise rates (yes, it’s been backed up in case T-Mobile removes it): https://www.t-mobile.com/news/press/un-carrier-next and this is the back up link for when this page is eventually removed: https://web.archive.org/web/20240522124949/https://www.t-mobile.com/news/press/un-carrier-next

Senior_Citizen wrote:

Sent this to the FCC Complaint site.  We need to swamp them with complaints.  ---- Signed up with T-Mobile in 2018.  This was their 55+ plan which was $30/line, locked in for life.  They absolutely stated "FOR LIFE".  Now they are going to institute a price increase.  We can no longer access our account information. I have attempted to get into my "Account Details" and keep getting "We Got Our Wires Crossed' error message.  It looks like T-Mobile has locked us out of our accounts.  Please help us.  There have to be hundreds of thousands, maybe millions, of senior citizens that will be getting hit with increased fees per line.  They are committing fraud by not honoring the price lock.

I fully agree, when I was complaining I made sure to let the rep know I was NOT upset at them, but at T-Mobile themselves and to put pressure on their bosses. I've been in the rep's shoes before, with multiple companies. But we still need to force T-Mobile to make it right even if it means getting the FCC involved. 

The part I marked red below seems important for protecting our options.  From the Terms & Conditions link provided by an earlier poster:
 

¿CÓMO PUEDO DISPUTAR MIS CARGOS?

Si tiene preguntas sobre su factura o desea disputar algún Cargo, comuníquese con nosotros visitando www.T-Mobile.com, llamando al 800-937-8997 o 611 desde tu dispositivo, o escribiéndonos a T-Mobile Servicio al Cliente, P.O. Box 37380, Albuquerque, NM 87176-7380. Clientes residentes en Puerto Rico may contact us at www.T-Mobile.com, by calling 1-800-937-8997 or 611 from your Device, or by writing to us at: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager. Si esto no resuelve las cosas, por favor avísanos por escrito. Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. Si no nos notificas por escrito acerca de tu disputa dentro de ese período, no podrás iniciar un reclamo mediante arbitraje o ante un tribunal. If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved, and T-Mobile shall be released from all liability regarding said dispute. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.