Forum Discussion
Why are we being penailzed for paying with a credit card?
T-Mobile already took away the $5 discount that I had for auto-pay, and now will add a $10 penalty if I do not give them a debit card or bank account!!! This is daylight robbery and I am very disappointed in these tactics. I have been with T-mobile since 2006, now I will probably have to change providers. The $10 increase is more than any credit card company charges fees for processing a transaction. Really T-Mobile???
I live abroad, so our situations are not the same at all….
I just don’t understand why T-Mobile would SUGGEST a practice that is much
less safe to it's customers? Seems a bad message to push.
I need to change my cc number on auto pay
From what I've read on multiple post is that there's a growing problem of cc charges being reported as fraud. Whether that's true, I don't know but in today's world anything is possible.
Like I said I'm not switching.
T-Mobile’s change was timed perfectly with a problem on my bill.
Calling for support and being routed to one off shore agent after another that could not help me sealed the deal. While I was going to just pay the $10. I will now be switching carriers.
Tmobile is putting my price up by $15 unless I change autopay. I receive phone insurance and points for paying through the credit card so this represents a significant price increase. I am very unimpressed at this serious breach of my trust.
T-Mobile AutoPay discount
Providing T_Mobile direct access to either one's debit card or bank account creates greater risk for the customer. In the case with T-Mobile, it has previously been proven your system is hackable. You leave no other choice than to find another carrier. I will switch the carrier but would not allow you to get access to my Debit card or bank account.
so which other carrier are you going to jump to? ATT still does a promo for auto pay using a CC..V does not..and neither does TMO now..through V you must use either your debit card/bank info or their own CC card for V..not your own.
SoCalTim wrote:
Tmobile is putting my price up by $15 unless I change autopay. I receive phone insurance and points for paying through the credit card so this represents a significant price increase. I am very unimpressed at this serious breach of my trust.
I hope customers take the time to check on competitors. I know I will. The only reason they are saying no surprise billings is because I got an email. Doesn't meet the spirit of the agreement you make with them.
JQK wrote:
T-Mobile AutoPay discount
Providing T_Mobile direct access to either one's debit card or bank account creates greater risk for the customer. In the case with T-Mobile, it has previously been proven your system is hackable. You leave no other choice than to find another carrier. I will switch the carrier but would not allow you to get access to my Debit card or bank account.
They all have been hacked multiple times.
I am locked in to TMO for 2 more years and so will look at the options then. The equipment lockins means that people moving away from TMO due to this breach of trust will do so only progressively over the next 3 years and so TMO will claim they didn't notice any loss of customers. All their efforts to build loyalty with supposed "benefits" just went down the toilet.
