Forum Discussion
Why are we being penailzed for paying with a credit card?
T-Mobile already took away the $5 discount that I had for auto-pay, and now will add a $10 penalty if I do not give them a debit card or bank account!!! This is daylight robbery and I am very disappointed in these tactics. I have been with T-mobile since 2006, now I will probably have to change providers. The $10 increase is more than any credit card company charges fees for processing a transaction. Really T-Mobile???
07/14/2023
Okay, I just finished a phone call with a T-Mobile CSR and she confirmed that T-Mobile will accept EFT payments from a customer’s bank to T-Mobile’s bank (i.e. “Bill Pay”) and the Auto Pay discount will still apply!
So my bank account information is protected, T-Mobile doesn't incur a fee to receive the EFT payment and the Auto Pay discount is still in effect. Everybody wins!
¡Uf!
T mobile changed my billing to a credit card that I did not authorize them to change it to. I have used the same credit card for quite some time with no issues what so ever. For whatever reason they changed this without my authorization. They need to correct this issue immediately or show proof that I authorized this change, which I know they can't, unless they are being fraudulent. Let's have some answers why t mobile is changing the way I pay without my permission! Edited, shortly after posting. Solved problem myself. Cancelled auto pay and paperless billing so they can spend their money to get that extra $10 I will have to pay. Also will not be paying early anymore, like I have always done. No way will t mobile have any access to my bank account. I think if a lot of customers will do this it should make t mobile really happy.
I Have Been with T Mobile 27 years but with the recent not accepting credit cards for auto pay discounts I will not give my account information to them they have been way to careless with breaches so I guess it may be time to look at leaving.
T-Mobile says they have "Price Lock Guarantee," but today I found they have decided to try an underhanded way to break that promise. When I signed up part of my package was a $5 discount per line if on Auto Pay. I had that on paying with a credit card which gives me protection for breakage or theft on my phones.
I'm finding a new company...how about you? These big corporations need to understand they can't just keep changing the rules and keep customers!!!Credit card companies have varying rates, and 6% is simply not true. Even Amex is a bit less. Why lie? And for a major user of credit card services, T Mobile probably gets a discounted rate. Fact is, T Mobile states that it will charge me 10% to use credit card auto pay. Even if their fee is 6%, they're using this scam to make 4% more on my account. I thought T Mobile was a stand up company, but looks like they are corrupt liars. And cheaters.
I looked into it a few months ago but the added $10 is still cheaper than any other carrier out there for my plan.
I AGREE, I just phoned them tonight to announce that if they don't grandfather current customers who were PROMISED no price changes via Auto Pay, I'm out of here. I currently have a phone on Visible where I get unlimited for $15 TOTAL per month for a year and then $30/Month thereafter. I'm not giving T-Mobile my banking or debit card information that can be compromised with little or no protection, unlike my current credit card because they're too cheap to lose the $2.60 on my current charges due to Credit Card fees. Some corporate cat is getting a bonus on this change and messing with a promise made by T-Mobile when we joined up.
