AutoPay Change Causes Us to Lose Phone Insurance Benefits

bud1 wrote:

I agree with 55 and older;

I joined t-mobile several years ago and used the same small/cheap/smart-phone for those years. only recently did I visit a t-mobile store where the 'sales' person talked me into another smart phone, much inferior, 'AND' a new contract; it was insinuated things would remain the same for the length of the new contract. Not so when now t-mobile changed 'their' terms for auto-pay using credit cards - no discount.

I for one am looking at other carriers and will continue to look for a change. Now 'not so impressed by t-mobile' and what they state that their customers are a concern to the company.

Just another company that uses ‘enticements’ to get customers and then change their requirements of those customers.

In the past I have ‘talked-up’ t-mobile to family and friends but that is changing fast.

There needs to be a consumers union to ‘require’ company’s to maintain those enticements offered when soliciting customers.

I couldn't agree more! I've been with T-Mobile for over 9 years and I've always had great experiences with them up until the last I would say year to a year and a half. Not sure exactly what changed around then but customer service has fallen off. This new auto pay thing is definitely a cash grab and is also away for them to try to get us to buy insurance through them at a highly inflated price rather than for free or very cheap through our credit card. I talked to a supervisor earlier this afternoon and he actually called me back after I spoke to a regular representative and said that they're taking note of all the accounts that are considering changing to other carriers and the representative himself told me that they're not in agreement with it and they're trying to let corporate know that it's going to cost them a lot of money in the long run. Hopefully it'll be enough for them to make the change back! I won't hold my breath though!