Forum Discussion
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones.
Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It's incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
I thought I was alone on this. I have been dealing with overcharges and charges for a phone I do not have for 9 months now. Today supervisor Joe said there was nothing I could do because I was still paying on some of my phones!!! I asked to speak to someone in a higher level and he refused to give me anyone's name.
- My story is very similar to a lot of people hereI've been a customer for 12 years, and I'm at the end of my as a member with the way I've been treated. I'll keep this brief and concise.Like most here, I lease and upgrade every year when the new phones come out, and this began when I upgraded from an S22+ to an S23+ (2022-2023)I was midway thru the installments for my new S23+ when I noticed my bill had been higher than usual for several billing cycles, so I dug into my account and saw that I had been paying installments for two Samsung devices (my old S22+ & my new S23+). I was confused, so I reached out to Customer Care (611), and they discovered that I was indeed still being auto billed for the S22+ that I upgraded from.This was very upsetting, because the over-payments totaled over $800!Over the course of several months, I've spoken with a dozen or so Customer Care reps who have all promised and ensured me that I would get a refund, either via going back to my method of payment, pre-paid VISA gift card, or back to my ACH linked bank account. But in the end, all they did was refund the payments as a billing credit that I can't "cash out" and use for my other important obligations that they would have been used for instead. Each of the "cash out" refund options were approved during several Customer Care rep chats, then discovered to be denied when I followed up with Customer Care after seeing no refund deposited after a few days.This is beyond frustrating, because, why are these funds said to be "billing credits", when they were wrongfully taken from my bank account? This hasn't helped my already rough financial situation, only made it worse (I know, say what you want about a measly $800 but times are hard, lol).As a result, I desire to close my T-Mobile account, but then, it appears I'm locked in, because I can't use these funds for anything other than to pay T-MobileThis is equivalent to financial slavery...
T-Mobile has been junk since they were allowed to merge with Sprint. Sprint ran itself into the ground, T-Mobile surpassed them, so they merged, fired the T-Mobile CEO, and now Sprint is running T-Mobile into the ground too.
Divinedetroiter wrote:
T-Mobile has been overcharging me since September 2023. My bill went up from $165 to $461 per month. neither on the online website or within the app does it show me my billing details so I know for a fact that they are being fraudulent. I'm going to sign up for the next class action lawsuit
Contact 611 Customer Care right away, please report back. That's outrageous!
try contacting TMO through one of their social media platforms like Facebook or Twitter.. this will start you with tier 2 support over the call in tier 1 support agents. maybe they can figure out whats going on.
I cancelled one of my lines 7 months ago, been getting charged for both lines all this time. I had to waste several hours on the phone with T-Mobile to get a refund. Meanwhile, they charged me again for both lines today. Hundreds of dollars charged and hours wasted. Totally unethical, they admitted it was their fault and gave me excuses for not being able to refund the money. After several on the phone I got them to refund the difference to me. On the phone right now trying to get the refund for the latest payment which was charged a few days early. Escalating to a manager now, they are wasting more of my time. Never do business with T-Mobile. Can't wait to port my number and never deal with this again.
Bait and switch by T-Mobile signed up for the 3 line heritage plan at $90 a month $15 for taxes and fees comes to $105 was told I'm getting a $15 autopay discount but my bill is still $105 so THIER math isn't mathing
The manager was rude, told me that it will take over a month to get a refund. I will be charged for an extra month.
T-Mobile has been overcharging me since September 2023. My bill went up from $165 to $461 per month. neither on the online website or within the app does it show me my billing details so I know for a fact that they are being fraudulent. I'm going to sign up for the next class action lawsuit
It happens to me too but much better. The difference between the customer service and the manager is only doubled. It was not a big deal since the original amount was $19. I don't know that not honoring the previous customer service promises was their routine. I signed up the automatic payment with credit card and received $10 discount on the billing statement for several years, T-mobile claimed that they sent out the text message notifying us the credit card was no longer qualified for the discount, which we did not pay attention, then we were charged $10 more every month. It was our fault that we did not receive the message or did not pay attention to the billing information. When we closed the account 2 days after the billing date, we are charged for full month too.
Compared to the other people I should be happy since I was only ripped off a little.
