Forum Discussion

sungjin_Kim's avatar
sungjin_Kim
Newbie Caller
Hace 3 meses

My monthly Internet bill was incorrectly charged.

Why was I charged $55 even though I provided my payment account information and applied for autopay when I first opened my home internet service?
I first opened a new Internet connection through T-Mobile Home Internet Chat, and if you look at the records, you will see that I applied for Autopay and provided my payment account information. Please check and return $5.
  • Try calling or texting support at 611 and ask why you didn't get the discount.

  • dee1995's avatar
    dee1995
    Newbie Caller

    i am getting the worst service that i have ever had in my entire life. trying to get me to pay for internet that was cancelled august 8th. the rep told me that my bill was over $200 and when i told her what the account said was quite lower than what she quoted all of a sudden the bill was right. im paying $55 for internet im not using. this has been going on for months. im considering going to the bbb, fcc, yelp and an atty for a class action lawsuit for fraud. im done. anyone interested? im disabled. not stupid. let me know what you guys think.

  • gramps28's avatar
    gramps28
    Router Royalty

    Try calling or texting support at 611 and ask why you didn't get the discount.

  • gramps28's avatar
    gramps28
    Router Royalty

    Did you use a debit or credit card?

    You only get the discount with a debit card.