T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

Don't get me started. I was extremely frustrated to hear this news on top of all the other things that I've been going on with T-Mobile. I have spent hours each month in the store, trying to correct the overbilling the assurance claims the adding numbers adding additional lines to my account without, approving it overcharging, losing phones directing complaints to assurance only to find that assurance won't deal with it and now this I have removed my auto payment because they were overcharging me for phones that the store lost. They were also charging me $75 additional for a phone line that I did not approve , it's taking a long time to correct all of this. I have removed assurance and I've removed auto payment so they cannot abuse now they decided to charge this plan. That is the only reason why I've stayed with T-Mobile. They've tried to get me to change this plan and upgrade, but I have kept this plan because it was locked because it was never supposed to go up , I'm supposed to get a phone call from a supervisor I spoke to this morning in the Philippines. He is going to ask L and escalate my case of requesting it not to be increased and I should hear back tomorrow. I am going to escalate this outside of T-Mobile as these companies should not be taking advantage of people over 55. I am now 66 and  Should be able to rely on companies that I have been a loyal customer for more than eight years. 
I am interested in others who would like to take action steps. Please let me know. Thank you.

Can we start a class action lawsuit for this ? I was told my rate would not increase. I have been with T-Mobile for 14 years and now find the never to increase 55+ magenta plan is going up by $12 a month for me.  Living on only social security that is a huge price hike. Let me know if we can do anything. 

Christine Taylor 

For what it's worth:  I received a call earlier this afternoon from Alex at T-Mobile.  He basically said that "with honesty and being upfront, we cannot lower the price of your plan".  I see that many of the thread entries on this site have been removed.  I'm getting "you are not authorized" at this site.

I have received replies from the FCC and the South Carolina Dept of Consumer Affairs … both saying they have received my complaint.  I also heard from my US Congressman who, while polite, says he can do nothing.

I hope this all gets resolved and I hope T-Mobile decides to stick with their word.  I doubt it.  Even if I end up paying more, I'll NOT do business with a company that has not integrity.

Best of luck to all.  I hope I’m able to keep posting, and I will keep this community informed if I can.

I found the 10k report from Tmobile for Dec 31 2018 that One plans :

• The ability for customers to keep their price for service until they decide to change it;

enough said!!

I am in the same boat as everyone else in this thread.  I called T-Mobile twice.  First to complain about the price increase that was guaranteed to never go up and being told after speaking to the rep who passed my call onto a manager named Rodney who told me he would investigate and call me back today (June 4).  That call lasted almost 1 hour and I was told that the plan I had did not include a rate lock and was not in place until a month after I entered the agreement. 

The second call was today when I spoke with a rep who was unable to find a note in Rodney's post about when he would return my call.  I asked to escalate again and spoke with Valerie who told me that rate locks only began in January this year (2024) and I could switch to the new plan that was $15 more per line than the magenta 55+ plan or stay with the current plan.

As mentioned in other posts I spoke to Valerie about contacting FCC and the local ABC News and Fox News stations about the issue and she said she was sorry to hear that.  That leaves me with the solutions mentioned - FCC complaint and speaking with News stations about the attempt to discriminate against seniors. 

I fully understand that prices go up but baiting seniors into a fixed price program to steal them from other carriers and then ending the very programs put in place is wrong.  They need to hold the line with promises and prices.  So, I am going to follow another suggestion.  I am going to contact AT&T and Verizon to see if they would like to get seniors to talk about the way their accounts were lured away with false promises.

I will give T-Mobile the chance to correct this big mistake before going to the media and competitors.  Independence Day is coming soon.

File a complaint against T-Mobile with your state Attorney General… reasons for complaint: Breach of Contract, Fraud, Discrimination Against Seniors (ageism).  Also suggest to your state AG to contact other state's AG and as a group to convince T-Mobile that they (TM) needs to Honor Their Contract !!!

Woody NE FL wrote:

Just went thru the same "Your current plan says nothing about a Price-Lock" goat rope with a young T-Mobile Customer Svc Rep. Sadly, he's the one that has to to endure our rath. Anyway, after sharing I'd enrolled in the (Then) Senior Unlimited 55+ Plan, that included a "Guaranteed Never to Go Up" Price-Lock back in December 2017 AND I needed to know why it's now called "One Plan 55+" and there's no longer a lock. Told him I wanted an email address that I could send my concerns to, toward resolution, and was informed there are NO T-Mobile email addresses, but he would be happy to transfer me to his Tampa Supervisor. I gladly accepted that offer and eagerly awaited the end of the Elevator Music, which not surprisingly never ended,  I hung up after 15 minutes. I will be doing the 611 thing AGAIN, and this time tell a Supervisor (among other things) to Read the discuss on their Community Page. I may need to give him/her the link to the page.

The game they're playing is a word game.  They continue to tell folks that they don't qualify for the "Price Lock" since that was not in effect when they signed on to their plan.  That may be true, but I really don't care what the promotion is called.  The fact is, when my wife and I signed on, we were told that our monthly cost would NEVER increase unless we made a change.  We have not made a change.  Whatever their promotion was in November of 2020, it matters not.  These folks are trying to use the "Price Lock" promotion to make us seniors think we didn't have a guarantee.  We did!  Stick to your guns and let's make this company keep their word whether they like it or not.

Yes, and I live in Washington State where T-Mobile is headquartered.  Our AG is quite an activist and running for governor.  On it.

I too  was told  when I signed up for 55 and  over  plan 10 years ago  that  price would never increase .

So  now found out  has  gone up 12 dollars from what I had paid for the  past 10 years . 

I  called and  talked with  a  young lady who at  first seemed  to  not  know why it had increased , put me on hold a few times.

Then I was  told  could switch to  another  new  plan and it would stay at  70 dollars . I mentioned I  had  several  promotions that am still on. She  told me I would not  loose them . So I went  to  store today and  asked  same thing . I was told I would loose those promotions . I  am  currently  shopping  around for another cell phone service, since T-mobile  is  not  keeping  their promise.

I went  though several T-mobile data  breeches  and  those  breeches ruined my email account . Also even though gave  a  free  promo of  monitoring you  credit . The  scammers  are  not  going to  do  anything  until the  free service  is  stopped, which  the  free service  did end before the  scammers  did .

So  here I am  paying  more being  a loyal T-mobile  customer through  3  or 4 data  breeches , and  they  broke their promise . They  expect me to  stay  loyal still  ??

Something   is  really  wrong with this way of  doing business 

For those asking about a class action lawsuit, it was filed yesterday in U.S. District Court in the District of New Jersey, requesting a jury trial as a result of T-Mobile breaking their promise to not raise prices for those of us covered by the Un-contract and their Price Lock. For those wishing to have a look at the complaint, here’s a link:   https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing