T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

For anyone that got the price increase on the magenta 55 plus plan, file a report with the FCC and your state attorney generals office!! I only got a response ( a actual phone call) from T-Mobile when I complained to the attorney generals office. They said yes it was a guaranteed to never increase plan but they couldn't forsee the future and unfortunately must raise their rates. I told them they should have never offered a guaranteed price plan if they had no intention of keeping it! I also told that that if they couldn't figure out that prices would go up in the future then T-Mobile is just plain ignorant! I now have their senior specialist phone number. I will continue to pursue this until I get the plan and pricing back to what I agreed too!! Do not let them win!

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 

forejoe wrote:

Deborahlpierson wrote:

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 

You are an example of what is wrong with many people these days. You just roll over and take it like a defeated animal. One might wonder if you work in T-Mobile's marketing department?

By the tenor of your note, I'm doubting you're a customer.  When you say "I've been with TM for over 22 years" … I take you at your word!

This is a screen shot I took back on November 30th, 2017. This advertisement is what brought me to T-Mobile. What a great plan! NEVER having to worry about those pesky rate increases for the rest of my life. This is deceptive and false advertising. I intend to take this to the Chairman of the Board. If no satisfaction is given, I will start legal proceedings. I have been made a fool of and I won't stand for that. What's even worse, back in 11/2017, I shared this ad with several friends, with many of them switching to T-Mobile on my recommendation. What an ass I am!!!

With autopay, you get the deal. Ok, sign me up!!! I did in November 2017. What a fool I was. Worse, I sold this to my friends. Might lose those friends? Thanks T-Mobile

This has happened to me and thousands of us.   We somehow need to get a CLASS ACTION LAWSUIT against T Mobile...that is a $120.00 year increase what is right is right and this is BREACH OF CONTRACT. If anyone is or knows any class action attorney  sadly this is what needs to be done to stop this crap and have them enforce what they sold us

SpookWarrior wrote:

Ask anyone on the meaning of 55+ and they will answer that 55+ just means SENIORS.

For T-Mobile to rescind on their promise of the 55+ “$30 per month rate plan would “never” go up is simply a BREACH OF CONTRACT and to do it to the 55+ group is simply AGEISM DISCRIMINATION.

We need to have a concerted effort to bring T-Mobile to its senses - these are some:

1. File a complaint with the FCC

... https://consumercomplaints.fcc.gov/hc/en-us

2. File a complaint with the BBB

... https://www.bbb.org/file-a-complaint

3. Contact your state attorney's general office.

4. Contact your congressperson and two senators.

5. Contact AARP.

6. Contact Costco, if you got your service through them.

7. Start a "Boycott T-Mobile" campaign in social media.

8.Contact your favorite law office to bring a class action lawsuit against them.

You may also try sending an email to Pres/CEO Mike Sievert

... Mike.Sievert@t-mobile.com

Remember... UNITED WE STAND, DIVIDED WE FALL !!!

And for good measure, file a fraud complaint with the FTC. I also have one on file with DOJ's anti-trust division.  

This morning, I heard back from "Karen" from T-Mobile. They received my BBB complaint and wanted to review it with me. I got nowhere with her, of course. She told me there was nothing they could do about the price of my plan, told me the effective date, and that if I decide to leave within 60 days, they'd cover my final bill. She asked if I intended to leave, and I replied, Oh no… I fully expect there to be a class action suit againt T-Mobile for breach of contract over this, and I want to be here when that happens.

Clearly, we all see that T-Mobile is no longer the same company it was under John Legere, where they were much more customer friendly. Since his departure, we've seen the company discontinue the use of credit cards for auto pay, and requiring debit cards or other direct access to your bank account, which has fewer protections than credit cards. Now we see T-Mobile pissing off a very large portion of their customer base with this price increase. I've seen a lot of subscribers like myself talking about a class action lawsuit, but don't know if anyone has moved forward with this idea. I certainy hope there is a law firm out there willing to take this up.

NKC777 wrote:

Same issue here with 55+ senior plan.  Rep told me when I signed up that my rate would never increase so long as I did not change plans, and kept my account in good standing.  I have not changed plans, and my account is, and has always been in good standing.  I contacted T Mobile customer service today about the issue, and they tried to gaslight me by telling me that my plan never included a lifetime price lock guarantee.  Frauds and liars.  I see a class action lawsuit coming on this one.  Any good lawyers out there?  I also just filed a complaint with the FCC.  If anyone else would like to make a complaint, here is the link:  https://consumercomplaints.fcc.gov/hc/en-us  Takes about 5 minutes or less.

You might want to also file a fraud complaint with the FTC, file a complaint with the BBB, and also your state's attorney general, especially if your state was one of the 13 that sued to try to block the Sprint merger. Now T-Mobile wants to merge with U.S. Cellular, reducing competition even further…. now that they've shown their true colors after the Sprint merger, the U.S. Cellular merger should be blocked.

Called T mobile customer service today regarding the rate increase for 55+ plan of 5.00 per line. Again another scripted reading to me .... A MINOR ADJUSTMENT TO OUR OLDEST PLANS! ..then tried to see about other plans I might be interested in. When I signed up they told me a locked in price for life! Now they are pulling this! They just got me recently to change form of payment to debit card from credit card! Then switched type of Netflix plan that came with it. They got me to switch from Verizon to their service (which by far doesn't even compare) with their TV Ads state largest 5G Network and makes it look like there service is great...well it's not by far! but I stuck with them. Why have all these commercials and big Celebrities in their TV Ads which I'm sure are getting big bucks for them. Doesn't make savings for us. Just bait and switch!!! Maybe we should let the big celebrities they use how this is and what they are doing!! Class action lawsuit! And file complaints with BBB online and the FCC will get some response. Otherwise customer service will not do anything! Except read their scripts to you. T Mobile has definitely gone downhill as far as I feel. Management must have changed for the worse👎👎 

Go ahead and file a complain with the FCC - for "Breach of Contract", "Bait & Switch", "Fraud" and "Senior Abuse / Discrimination".  Remember that "United We Stand, Divided We Fall"

I did and I just got a letter from T-Mobile - copy of their reply to the FCC.  Lots of blah, blah, blah but they don't mention anything that the rate plan was geared to the 55+ group.  I will be sending my reply to T-Mobile's letter to the FCC.  You can send it to DRO@FCC.com - include Case # that you get when the FCC replies to your complaint.