T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

Every state has an attorney general, an office on aging, and a BBB. Crank up those keyboards.

I am equally disappointed in TMobile now backing out on its price lock guarantee.  I have been happy with TMobile for many years and signed up for the 55+ plan for both the cost and the Price Lock commitment.  That was a limited time offer and although I'm sure TMobile got a great response with new customers (bottom line profit for them); I'm sure the total profit they are gaining with a $5 line increase is not much and they should honor their commitment to Seniors who are on a fix income that is NOT keeping up with inflation.  TMobile continues to grow because of its good service, they should NOT be going back on their word.  It  brings them down a   notch in my book, very dissappointed.

To anyone who may be unsure about filing the various complaints: I have filed all three--BBB, FCC and my state AG Dept. of Consumer Affairs--and it couldn't be easier. No great language skill, computer knowledge or legal acumen is required. Let's keep the deluge of these complaints flowing. At the least it will keep the flunkies busy responding to them, and at best someone in authority will take up our just cause.

If you have filed a complaint with the FCC, then it's very important that each time that the FCC reaches out to you via email, you respond to them and let them know that your complaint has not been resolved. Otherwise, if they don't hear from you, at the end of thirty days they will consider the case closed.

I was on an older AND CHEAPER plan, and I only agree to switch to a more expensive One Plan because I was promised that it was price locked for life.  I have filed an FCC complaint.

So, it is is happening to more than just people on the 55+ plans.

I too switched from ATT after many years after being taken on an upgrade.  Went with T-Mobile in 2021 when they'd merged with Sprint and were offering good rates with the promise of no rate change ever…..I was taught as a child the value of a promise, so I foolishly took T-Mobile at their "word".  Like many of you Magenta plan users, I've had my two line rate raised by $10 per month.  Upon re-reading the "promise", I see T-Mobile will forego or refund your last bill payment if you choose to leave due to an increase (they want 60 days notice).  What double speak-we promise not to, but if we do…..jerks!  

I will leave T-Mobile just as I left ATT when they got greedy.  Spectrum has good promo plans for mobile and after 12 months their plans are still comparable or even lower.  BTW Spectrum uses Verizon's towers, so the coverage is good.  Oh and I will sign the complaint with the FCC.  And if a class action is initiated I'll join that too, although I realize neither action will bring restitution in my lifetime.  Ain't the Unethical Corporate World somethin'?  

DavidNC wrote:

I too  was told  when I signed up for 55 and  over  plan 10 years ago  that  price would never increase .

So  now found out  has  gone up 12 dollars from what I had paid for the  past 10 years . 

I  called and  talked with  a  young lady who at  first seemed  to  not  know why it had increased , put me on hold a few times.

Then I was  told  could switch to  another  new  plan and it would stay at  70 dollars . I mentioned I  had  several  promotions that am still on. She  told me I would not  loose them . So I went  to  store today and  asked  same thing . I was told I would loose those promotions . I  am  currently  shopping  around for another cell phone service, since T-mobile  is  not  keeping  their promise.

I went  though several T-mobile data  breeches  and  those  breeches ruined my email account . Also even though gave  a  free  promo of  monitoring you  credit . The  scammers  are  not  going to  do  anything  until the  free service  is  stopped, which  the  free service  did end before the  scammers  did .

So  here I am  paying  more being  a loyal T-mobile  customer through  3  or 4 data  breeches , and  they  broke their promise . They  expect me to  stay  loyal still  ??

Something   is  really  wrong with this way of  doing business 

Bottom line… T-Mobile Sierra Uniform Charlie Kilo Sierra !!!

You’re much more trusting of government agencies than I am. 
Besides, I’m coming to the conclusion that if a company has to be forced to keep their word, maybe I should just vote with my feet. 

Just a quick note to let all know that I've pulled the trigger.  I am in the process of awaiting the arrival of two sim cards from Patriot Mobile.  When I get them, I'll activate my service for my wife and me.  I wish you all the best in your dispute with T-Mobile.  I have decided that it is their lack of integrity as a company that is most important to me.  I told one of the reps I spoke to that if T-Mobile offered me free service for life, I would not take it.  At my age, I can choose who I deal with and why I deal with them.  Honesty and integrity have gone out the window for T-Mobile.  

Take care,  and good luck!

I believe it might be time for a class action lawsuit against T-Mobile for raising rates on a promised fixed rate, never to change, Magenta 55+ plan. I realize that T-Mobile has incurred additional expenses as they say but if they think that this plan was a bad deal for them then I'm sorry to say that they made their bed and must lie in it (no pun intended for the lie).They are the third largest cell phone provider in the nation with 98 million customers. I don't know what share has the Magenta 55+ plan but I'm sure it's a lot. Please let us know if we have support out there. We mean no harm to T-Mobile but they have certainly harmed us as we incur additional expenses in our lives as well. ¡Gracias!