T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

Deborahlpierson wrote:

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 
 

I've got (or had) Magenta max 55+ for 3 years and $39 price lock on Home Internet. For me it's not about the $. It's that they also had the nerve to dis-honor prior commitments and auto-changed people to a new plan. No place for opt out. Wirst, which you may not have noticed, but all "new" plans come with significantly lower data and throttling limits  Depending on where you look you get different answers WRT these changes. Multiple government contacts starting today for me  

I;m going to hit up ADA with Accommodation request.(Disabled Vet on SSDI fixed income - This is a huge deal)), CPFB, FCC, state and federal congressional and senate members, AARP, anyone else I can think of or you can suggest.

Talking to USA customer service when they open.  Asian folks always end up screwing me in the end.

https://www.consumerfinance.gov/complaint/

https://advocacy.consumerreports.org/ This one is fairly new I believe.  Other govt. branches/officials did not succeed in shutting this down yet in 2016-2020, Although dude fought plenty hard for it.

Not sure if it was in this thread, but writing these 3 folks also, copying all in 1 e-mail:

• • • Mike.sievert@t-mobile.com CEO
    • jon.freier@t-mobile.com Pres. consumer group 
    • Pedro Montalvo
      • Sr. Specialist, Executive Response, Team CEO
      • Direct 425.403.1503 | Pedro.Montalvo@T-Mobile.com

Searching for Class Action, but nothing yet.  Plus they take a LONG time.  Most recent re:data breach has still not been awarded.  T-Mobile is appealing.
 

Plenty of anger energy today - Never seen something so sleazy. 

I’ll reply if anything hits.

magenta9171786 wrote:

For those asking about a class action lawsuit, it was filed yesterday in U.S. District Court in the District of New Jersey, requesting a jury trial as a result of T-Mobile breaking their promise to not raise prices for those of us covered by the Un-contract and their Price Lock. For those wishing to have a look at the complaint, here’s a link:   https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing

How do we go about joining the class action lawsuit?  Please advise - thanks.

SpookWarrior wrote:

magenta9171786 wrote:

For those asking about a class action lawsuit, it was filed yesterday in U.S. District Court in the District of New Jersey, requesting a jury trial as a result of T-Mobile breaking their promise to not raise prices for those of us covered by the Un-contract and their Price Lock. For those wishing to have a look at the complaint, here’s a link:   https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing

How do we go about joining the class action lawsuit?  Please advise - thanks.

This is pretty new, but I believe that members of the class will be notified by the court if it allows the case to proceed. In the meantime, you may want to go on the T-Mobile site and opt out of their arbitration clause. https://www.t-mobiledisputeresolution.com/en/TMobile/OptOut

I filed a complaint with the FCC. Thank you to the person above who suggested that and provided the link. I just received a form letter from T-Mobile. See attached. It is quite remarkable how they are trying to deny ever having made the claim, and conflating a different offer called the "price lock" which they say was offered in April 2022 through January 2024.  I have a very clear memory, as many of you seem also to have, of the 55+ plan when it was first announced in 2017 with a "guaranteed price for life".

I just can't believe that nobody has any documented evidence of this promise that was made when we signed up. I I did some initial searching on the Internet way back machine (https://web.archive.org) but I was not yet able to find anything. 
 

I think overall T-Mobile is a pretty good company, but it does seem like they are in breach of contract here, and it seems like they should be called on it. It does seem like things may have changed since John Légère left. 
 

This is clearly a breach of contract.

I have had multiple phone calls from T-Mobile’s Executive Response office.

In each case I have sent them a copy of the T-Mobile Press Release from 2017 which said:

Now, T-Mobile ONE customers keep their price until THEY decide to change it. 

T-Mobile will never change the price you pay for your T-MobileONE plan. 

When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.

I asked the representative from the Executive Response office to send me anything relating to my plan that said that T-Mobile could change my rate.

The best he was able to send me was a different press release cual I had never seen de 2015, which was two years before I signed up for my plan which did have language that did provide some wiggle room.

So again, when it comes to the offer that I signed up for - “The T-Mobile One” plan, this is clearly a breach of contract on the part of T-Mobile.

T mobile is sneaky, I also had the life time plan of 60.00 then they took away and made me on the 55 essentials plan and telling me the price would be 60.00 a month.  They lied, after telling me taxes included, they are not.  Lie after lie after lie.  I'm looking into cellular one.  Shame on t mobile and that is me saying it nicely.

Trivial, seniors are on a budget and I sure hope to hell you are leaving messages for all of the other people that got screwed.  How  old are you or are you a person that gets free phones handed to them?

Imnoangel start on page 1 and read all of the people pissed.

See the 10-k SEC report for Tmobile 2018 

proves our case!