In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.

I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission. The online process only takes five (5) minutes. If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something. We have nothing to lose by taking a shot. Here is the link: https://consumercomplaints.fcc.gov/hc/en-us

T-Mobile says one thing then does another, trying to hide behind "well the price of everything is going up" - I wasted 45 mins listening to BS from a rep in the Philippines likely getting paid $3 an hour….. You would think their costs should be going down by moving customer service to a 3rd world country. I was with ATT for almost 20 years, then switched to T-Mobile 7 years ago…. I am on a grandfathered 55+ plan and I was told it would be price locked unless I changed to another plan. They are LIARS……. They used to be a great company, but not anymore - with less than 10 days notice they are increasing the price of my service by almost 17% ($60 two lines / $10 increase). I don't need a Pilipino telling me its only $5 a line. I will file FCC/ State Board of Public Utilities & State Attorney General & State Consumer Affairs (unfair business practices). Plus, BBB / YELP/ PissedConsumer/ FB/ X/ Tick Tock/ & Insta. They went from Hero to Zero …. I doubt T-Mobile will do anything until they realize they are hemorrhaging loyal customers and become inundated with complaints. There are better, lower priced choices. from other carriers and resellers. I intend on switching

T-Mobile new slogan. "Price lock for life and other temporary agreements"

Same exact thing! Spent an hour on live chat to get runaround. Called customer service and they said "it wasn't a contract". Honestly?? Will be contacting state attorney general's office and fcc

Hello,I was also sold the 55+ price for life plan some years back. I signed up because it sounded like a great deal not having to worry about rate increases on a low income. T-Mobile is a liar company that used bait and switch tactics, or so it appears. I am going to file a complaint with my state Attorney General and any other agency that will listen. I will also be emailing my representatives and local media to expose this company as a predator company using fraud tactics to sell their service. Everyone being affected by this, please do the same. They are breaking a promise so they can open the door to future rate increases and more frequently. I have kept my part of the deal all these years, so should they. I am sick of these big companies screwing over customers and not being held accountable.

T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

Gobaligoop
Roaming Rookie
Hace 6 meses
No way to bury this proof
PvB
Roaming Rookie
Hace 6 meses
File a complaint with the FCC and your state attorney general office! Takes less than 5 minutes; hopefully the FCC and/or a state attorney general can bring T-Mobile back to their promise "lifelong rate lock"
nydave246
Newbie Caller
Hace 6 meses
WFREYVOGEL wrote:

In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.

This has happened to me and thousands of us. We somehow need to get a CLASS ACTION LAWSUIT against T Mobile...that is a $120.00 year increase what is right is right and this is BREACH OF CONTRACT. If anyone is or knows any class action attorney sadly this is what needs to be done to stop this crap and have them enforce what they sold us
magenta9171786
Transmission Trainee
Hace 6 meses
WFREYVOGEL wrote:

IMPORTANT UPDATE!!!!! After my original post, I filed a complaint against T-Mobile with the Federal Communications Commission using the link provided by another customer in this thread. The FCC sent me a follow-up e-mail confirming that they had forwarded my complaint to T-Mobile. Earlier today, I noticed that T-Mobile had changed my monthly bill back to the original amount of $60.00 for two (2) lines. This is the same price that I have been paying since 2017. No notice or response from T-Mobile, but they are no longer trying to increase my monthly rate. It could be a coincidence, but it sounds like filing the FCC complaint may have worked. I urge all of you to give it a try. Only takes five (5) minutes online. Nothing to lose. Let us know whether it works for you too. ¡Buena suerte!

I filed a complaint with the FCC as well, but have yet to hear back. I could try using the link that you used, but it might not be a good idea to have duplicate complaints on file with them.
Dazedandconfus1
Newbie Caller
Hace 6 meses
In one single move, by reneging on the "we won't raise your rate" promise, T-Mobile has erased decades of trust. I always recommended T-Mobile because of superior customer service and the impression I had that they put their customers first. Sadly, they now have become no better (or worse) than their competitors. I will be shopping.
Kmyers
Roaming Rookie
Hace 6 meses
Just had same experience with customer service, long conversation with with ESL person, broken promises. Will be filing complaint with FCC.
UKAdmirer
Newbie Caller
Hace 6 meses
Price promised for 2 seniors for life, denied. 2 phone calls, spinning my wheels. The first attempt was a chat, the representative told me "I was in luck! There was a price lock on our account!" (I did keep the chat) Didn't matter, the cost still increased. The next was a phone call, in which the rep said the other person just said that to "get rid of me". So much for customer service. I'll also asked if what we were told originally as seniors was a lie? No answer to that. Will do some of the ideas mentioned here.
magenta3613982
Newbie Caller
Hace 6 meses
File complaint on line - very quick and easy
ElectrotechNYC
Newbie Caller
Hace 6 meses
NYS attorney general Letitia James doesn't play games, I know this from personal dealings she is the real deal.
Let's see how she weighs in.
magenta3613982
Newbie Caller
Hace 6 meses
Filed complaint with BBB also - easy process. Encourage everyone to do so!