Forum Discussion
2g weak, 5g not connecting.
After several months of service, lately 5g connection does not succeed. 2g connection is weak. Our 5g signal when connected is typically:
RSRQ. -11
RSRP -88
SINR 23
BAND n41
Is there a 5g outage?
I’d call T-Mobile (use their social media or T-Mobile app if you can).
I know that in some areas, T-Mobile is ‘rebuilding’ (Santa Barbara → San Luis Obispo, CA), and service is all over the place - getting roaming at times.
I had great service for a few months and now I can't have anything connected to my router via WiFi except my tv or else I can't stream. I called and they basically told me the signal was "congested" during busy times and until they upgrade their towers there's nothing that can be done. The price is great but I don't know how much more I can take of the crappy service.
I’d call T-Mobile (use their social media or T-Mobile app if you can).
I know that in some areas, T-Mobile is ‘rebuilding’ (Santa Barbara → San Luis Obispo, CA), and service is all over the place - getting roaming at times.
Totally agree! I've been a customer for about 15 months last few weeks have been horrible! I don't think 11pm on a Sunday night would be considered "congested" hours. Everything in the app shows devices are properly connected to the gateway and gateway is connected to the internet, yet none of my devices are actually connecting to the internet! I've tried restarting my Roku + my phone several times each and have also restarted my gateway. Nothing. This is at least the 3rd time this has happened in 2 weeks. I'm so frustrated that I'm even considering going back to Comcast…something that I swore I would never do!
