5g home internet problem

Thank y'all for the replies. Obviously, I am not the only one in the "Ultimate 5G coverage" that have a sucks connection. I came home tonight; my signal was disconnected. No Internet at all.

After talking with my current cable provider and expressed my frustrations regards that I am overpaying for 200 Mbps plus and demands to cancel my contract. Suddenly, for "existing customers" I got an offer to upgrade to 400 Mbps up and 20 Mbps down for only 29.95 per month plus new WIFI 6 gateway/TV basic. (3 times lesser monthly payments and more service/faster)

Tomorrow I will bring this fantastic 5G gateway return and close my $50 per months test subscription. Great concept, coverage and ticket support sucks. I hope y'all figure it out.

Regards from Arlington, Texas.

I did talk to the Tech support and he told me that the issues I’m having is something the engineers are aware of and seem to be happening more and more- so they are fixing it
Homeboy did give me a $30 credit to my acct and said they will try to get it fixed.  I know the 5G works fine because it was working in my area last week.  Whatever update I did or if they changed anything f'd up my coverage.  

So we'll see what they do.  I suggest calling in and cont to complain.  It's the only way that they do make changes and usually Customer Service directors and VPs look at the numbers…..just feedback I have picked up being in Customer service mgmt

When I placed the order via the Telepone they said I must return the Gateway in the store otherwise have to pay $360. Yesterday spend 1-hour waiting in the store, they didn't want to accept the Gateway return.

After demanding to close my order we had to wait 15 min on the phone and the lady had to ask me why I closed my account.

Today I drove 10 miles for delivering the Gateway to UPS! Thanks, T-Mobile, for the great service!

Same BS here in central Michigan. Map says ultmate 5g, but my signal is "good" with 3 bars at max even outside, and I'm getting .6-1mbps speeds both up and down. I keep getting the same tower enhancement excuse. This is far below the 35-110mbps service they advertise. I highly suggest everyone suggest everyone file an FCC complaint here https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 

This will absolutely get T-Mobiles attention as the FCC does track these complaints.

2 months ago I am still receiving ghost invoices while I returned the 5G Gateway in 14 days. 

Several phone calls and promises that it will be all right. Cases on cases, this morning the young lady told me on the voicemail that my account is closed (Duhhh) and they can't credit so I have to pay. (Free 30 days trial, oh really T-Mobile?)

Would be continued in court. Thanks, T-Mobile.

I've had basically the opposite experience here.

In my location, Verizon is suffering from the overcongested backhauls that bring data to it's knees except in the wee hours of the morning.  T-Mobile came to the rescue.  That being said, a T-Mobile test drive hotspot or a smartphone get priority data.  A hotspot, internet gateway, tablet, or anything using a phone's hotspot get throttled during busy times of day when the network can't handle the traffic.  

My Samsung phone runs ok as a desktop device however when I connect it to a dock and use a monitor, keyboard, and mouse.

T-Mobile support gets better if you work your way up through their "tiers".  When I initially started using T-Mobile and was rightfully offended by the fact their test drive trial device gave me better service than what I got after I signed up, I eventually got connected to a really helpful higher tier support agent that was able to really pull some strings and get things done.  We worked together for about a month.