Forum Discussion
Home Internet Gaming Problem
I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.
During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.
A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.
Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.
I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.
I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.
It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.
I'm seeing a similar situation. My game of choice is World Of Tanks. I can login to the game but within about 3 to 5 minutes I get kicked out due to a dropped connection. I'm not actually losing connection to the gateway. I can stream video for hours without issue. My son is seeing similar results with the games he plays.
Have you tried contacting support? If so, what kind of response have you gotten?
I'm having the same issue on Oculus Quest. I'm able to play online games for about 60 seconds then it kicks me out. Also tried connecting through a router that is connected to the TMobile modem and still didn't work.
Went over to a friends house to try just to verify it wasn’t my headset and it works fine.
Very frustrating, I'll probably have to drop T-Mobile. Good price but not worth it if I can't use it.
valleyr wrote:
I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!
I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.
Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues?
Hogfamkitten wrote:
Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router
My internet actually works fine and I have it hooked up to a quite a few things, but T-Mobile is not compatible with my MyQ garage door opener so I can't use it and my son can't play multiplayer games with his friends. He gets kicked out of the games. It used to be occasional until December when it became constant. We have really good service otherwise which makes it so disappointing to have to go back to Cox internet. There is not much else available in my part of Vegas.
I used the t mobile home internet and it kind of sucks, i used it only for 3 days in month of August and i was charged twice on that part, i am too much tired of this billing issue, T home internet simply did not worked for me. I cancelled it on 3rd day but still got charged for the bill in sept also. this is too much .. They ask for pin everytime which they never set up me up for. simply their service is worst..
I am (well, my son is) experiencing the same thing. Streaming works OK, and speed tests look great, but he's getting booted from multiple games after a few minutes. Running through my personal Asus router also makes no difference.
It has to do with your NAT type and your UPnP they get shut off for some reason and you need to have it manually reset but apparently it's a problem at T-Mobile is aware of and that they're trying to fix
"no fix coming" is kind of ridiculous, considering it was fine a month or so ago. Honestly their internet was the only thing really keeping me with the company so if they aren't gonna fix it, I'm just gonna switch. 🤷♂️
Mdizzy wrote:
I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.
I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.
It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.
Absolutely agree, service was incredible the last six months, and we can't really get service where I live, but after talking with them, they have NO clue what I'm even talking about, chalking it up to an outage is really annoying.
Strongly considering just taking the loss and switching service to whatever's local instead of paying for what I can't even use.
If they realized they made a mistake offering too much bandwidth for the price, I wouldn't care if they had different tiers and prices lmao, I just wanna not get disconnected.
