Forum Discussion
Home Internet Gaming Problem
I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.
During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.
A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.
Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.
Try to remember that T-Mobile Home Internet uses the same cell towers that your phone connects to for service. There will be times when it will switch towers to provide a better connection or to balance out a high amount of traffic on a tower. When the modem decides to switch towers, you are going to lose your connection momentarily.
Same issue with World of Tanks, after a couple of minutes I get disconnected, have to rejoin the server, good for a couple minutes, rinse and repeat. I had no problems with Xfinity/Centurylink etc, so this is definitely a tmobile home internet issue.
awjandy wrote:
Vortex wrote:
Same issue with World of Tanks, after a couple of minutes I get disconnected, have to rejoin the server, good for a couple minutes, rinse and repeat. I had no problems with Xfinity/Centurylink etc, so this is definitely a tmobile home internet issue.
Like you and another said above, I too have been trying to play WOT and it kicks after I click Battle, several times while in a battle OR it takes for ever to reconnect to the server and get back in, usually after the battle is over and back at the garage. . World of Ships started doing that today as well. Played on an ATT phone hot spot and Tanks worked flawlessly. A month ago i was getting lower speeds, but didnt have any problem. Recently Download speeds jumped, upload speeds went down, and the problem began. Stinks because i will get into a fight, i can see the tanks around me shoot, but i am set course and cant do anything until it completely kicks me out. Thought it may have been a WG update since ships worked there for a bit, but seeing more post like this one. Hoping T-Mobile can get a fix ASAP.
As mentioned elsewhere, speedify software has fixed my issues. It's ridiculous that we have to go elsewhere to get support and its only free up to 2GB/mo but I can at least play WoT again without issue. You can see in older forums this issue has been ongoing for a couple years, so not likely it gets fixed anytime soon as clearly tmobile doesn't care about it's gaming users.
dushukai wrote:
have you guys tried VPN? seems to work
I am having similar issues over last few days with WOT. I will try the VPN, but am thinking the ping will increase to where it will ruin the experience. I'll get back once I've tried. thanks for the suggestion. Agree with others in that this issue has cropped up recently in December '22 and it will not make for an ongoing relationship with T-mobile unless fixed soon.
I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!
My brother and I both use T-Mobile home internet on our PCs, we have great speeds, and everything has been wonderful so far, until whatever update they've pushed out in the last month.
It's impossible for me to stay connected to any games, I've tried everything. I'll stay connected to discord just fine, able to browse the internet, yet in CSGO I'm getting disconnected from the server with errors, same goes with my brother, he's done the same things I have, with no help.
If they're aware it's from their latest update, it would be cool if they could roll it back until they get the bugs worked out, because it's almost unusable for gaming if it needs any kind of connection.
I’d recommend everyone calling 844-275-9310 and peppering them with support requests until they get the necessary resources and priority on this.
I have the same problem, started happening within the last couple of months. For me it happens the most in Team Fortress 2, now starting in Halo Infinite (though might have always been happening there just don't play it as much)
I haven’t noticed it happening regularly in other games.
Using the Nokia Gray Trashcan, firmware 1.2201.00.0324
Hogfamkitten wrote:
Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router
This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)
Also, Vermintide 2 I can now safely add to the list of affected games.
Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything.
Mister36 wrote:
Hogfamkitten wrote:
Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router
This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)
Also, Vermintide 2 I can now safely add to the list of affected games.
Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything.
Same for me, today my work VPN keeps dropping and yet speeds stay fine. I've had to reboot 3 times, after a reboot the VPN stays stable for 40 minutes to an hour then starts flaking out. Like you said, this is new behavior that started mid december for me.
