Home Internet Gaming Problem

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Interesting. I work from home through a VPN and am getting booted several times a day. I didn't consider it being on my end and another component to the gaming and MyQ issues. I kept asking my coworkers to restart my computer. Sigh.

I have the trashcan connected to an OPNSense Firewall and everything else on my network is behind the firewall.  I have tried connecting my PC directly to the trashcan and regardless of how I connect, I have issues with random dropping in games.  I've been on TMHI since it rolled out and it's been solid, so I'm curious what changed in the last month or so and why they haven't identified it.

karyn67 wrote:

The rep told me the reason it's happening is these games require a static IP address and T-Mobile does not allow that for security and it will not be changing. But again, prior to December we didn't have many issues.

lol what a joke...

Valleyr I agree. I  noticed randomly a couple days ago we just didnt have any problems any more either, no notice of service work or tower upgrades or anything we just didnt have lag on any of our devices anymore. Heres to hoping everyones problems are resolved!

Last week, I complained online and suggested trying a newer router. I was able to exchange my Nokia gateway for the Arcadyan gateway. Unfortunately, there has been no improvement. It seems the downloads are slower and the upload slighty higher. I should have kept the Nokia gateway.

Having the same issue mentioned here. We had the gray/white trash can for about a year with nearly NO ISSUES. Save for a little spottiness on occasion, which is expected in our rural-ish area. No big deal.

I was trying for a WFH job that required 10mb upload speed minimum. We were hitting maybe 5.5-6 with that router. So obviously we went to our local store and asked for help. They recommended the next model with was the sagecom or something like that. The black trash can. This was roughly a month ago. It worked, but it was even slower internet. Download and upload speeds dropped. Didn't get that job, obviously. Streaming TV is how we roll, and up until the big black trash can, we'd dealt with very minimal buffering. Not only did it begin to buffer, we were losing connection completely several times a day. We dealt with it. Gaming hadn't been affected yet.

Then two weeks ago, the gaming connectivity started having issues. My main is Fortnite, and like others, I load up just fine then get into a match and start lagging/dropping connection. Mine is instant, whereas I've seen other get a couple minutes up to forty-five. Regardless, this is unacceptable. Two days ago I'd had enough, so upon contacting tech support, she said coverage in my area is great - I'm in the MAGENTA area so internet should be perfect. But it's not. So it's a router issue. We're gonna send you a new router and that'll fix your problem because on our end, everything looks great. 

Yesterday, we received the router, the Arcadyan (smaller black trash can) and last night it worked with minor lagging. I was at least able to play for a short-time without freezing every 20 seconds. Then last night before bed the internet shut off completely. Tried again today and now it's having the same issue. Freezing every 20 seconds then completely disconnecting me. Though every other device is running smoothly on the internet. As long as we're not gaming.

Here's the rundown from the two tech support calls today:

-Hard reset router and uninstall/reinstall TMHI app. Try adding a second network set to 2.4Ghz and run the gaming off that. Because gaming works best on 2.4Ghz. That didn't fix it, what do I do? Try it out for a couple days then give us another call.

*5 minutes later, frustrated as all get out, I call back*

-TMHI is not meant to handle gaming, but rather basic internet needs such as streaming and web surfing. Seriously? I'm just being upfront with you, I don't want to mislead you in any way. So what do we do? There are a lot of people in your area connecting to the towers, so speeds will be slow. Let's try some more troubleshooting. *instructs to reset everything, verifies SIM card is correct and working, suggest using an ethernet connection* Still no change. I hate that you're having this issue. Here are phone numbers for the manufacturers so you can contact them about your issues. Manufacturers for what? Your consoles. We've done everything on our end possible and connection looks perfect from here. It's probably a manufacturing issue with your Nintendo Switch and Playstation. So my Playstation and Switch both became faulty at exactly the same time after switching routers...and they're the problem? This is everything we did today. I'll give you a follow up call tomorrow to see how things are going.

*drives to McDonalds and connects to their free Wi-Fi and plays Fortnite with NO ISSUES*

I am disgusted and frustrated. T-Mobile, if you don't care about your gaming customers, JUST SAY THAT. Own up to it. You lowered your prices out of greed knowing everyone would flock to you and now you can't support the influx of usage. You put an update out on the routers and your customers are telling you it's broken....yet you do nothing. There is an issue here with YOUR service. I will be switching ISPs due to your negligence and unwillingness to provide for all your customers. 

FYI, Vicky, Richard, and Rachel...it's not you. It's your employer. You all were great and very helpful. As best you could be with what you've been taught. 

Vortex wrote:

Same issue with World of Tanks, after a couple of minutes I get disconnected, have to rejoin the server, good for a couple minutes, rinse and repeat.  I had no problems with Xfinity/Centurylink etc, so this is definitely a tmobile home internet issue.

Like you and another said above, I too have been trying to play WOT and it kicks after I click Battle,  several times while in a  battle OR it takes for ever to reconnect to the server and get back in, usually after the battle is over and back at the garage. .    World of Ships started doing that today as well.     Played on an ATT phone hot spot and Tanks worked flawlessly.     A month ago i was getting lower speeds, but didnt have any problem.   Recently Download speeds jumped, upload speeds went down, and the problem began.  Stinks because i will get into a fight, i can see the tanks around me shoot, but i am set course and cant do anything until it completely kicks me out.     Thought it may have been a WG update since ships worked there for a bit, but seeing more post like this one.  Hoping T-Mobile can get a fix ASAP.  

I have same issue with splatoon 3.

syaoran wrote:

Try to remember that T-Mobile Home Internet uses the same cell towers that your phone connects to for service.  There will be times when it will switch towers to provide a better connection or to balance out a high amount of traffic on a tower.  When the modem decides to switch towers, you are going to lose your connection momentarily.  

On the placement app I live 1 1/2 miles from tower I get lousy for xbox games an laptop games . I only get good or weak signal . I'm lost if I am that close I figure very good or excellent.  Heck my radio in army and tac sat stuff and digital tropo . Worked better than this and that was like 1990 to 1997 wonder if Elon musk stuff works better. ??? 

I'm having the same issue. Has anyone found a fix for this? I was thinking maybe hooking the t mobile modem/router up to a different router that has more options like DMX, UPNP controls and port forwarding?