Forum Discussion

ctrost's avatar
ctrost
Network Novice
Hace 5 meses

5G Internet Performance

I'm a new 5G Home Internet customer. After months (years?) of waiting, the service finally became available in my area. Unfortunately, the best signal I can get in my house, even when using the app guidance to the optimal location is "Good" which is 3 out of 5 on their signal rating. On speedtests, I get anywhere from 40-150Mbps download and between 3-10Mbps upload. This is plenty good enough for all of our browsing and streaming needs. 

The issue I'm having is latency. So gaming is a bad experience. Even when Speedtests look good, we're experiencing "lag" during online gaming. It's inconsistent also with the latency spikes, but its pretty often. 

I’m using mesh Wifi in the house, and T-Mobile doesn’t give us the option to disable Wifi on their 5G gateway without custom software/scripts so I haven’t tried that yet (to see if its an interference issue with my Mesh).

Any other ideas? Would T-Mobile support dispatch someone onsite to troubleshoot or try and find a stronger signal?

  • nc1037's avatar
    nc1037
    Bandwidth Buddy
    Hace 5 meses

    They won’t send a technician.

    YouTubers Nater Tater and Peter Carcione do a lot of TMHI videos.

    Third-party app “HINT Control” (Apple App Store and Google Play) can turn off the gateway’s Wi-Fi. I completely understand why T-Mobile did not include this functionality in their apps.

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist
    Hace 5 meses

    I’d say start with the ‘simple’ stuff first:

    1. You may want to see if you can get better signal / service through a true mapping (cellmapper.net) - using satellite maps to your tower.  Shortest distance isn't always the best.  If you have an Android, you can use your phone to do this.  Using computer/Apple, you'll use the browser and possible Google Maps to have best 'line of site'.
    2. Disable 2.5GHz on your gateway - signal may be weaker, but overall better on most devices to use 5GHz
    3. Try using wired connection.

    Como @nc1037 mentions - Nater Tater youtube will help.

    Specifically if you're using the TLife app, check for Signal to Noise and RSRP values along with specific band.  If you're hitting n71, and possibly poor LTE, that's not a great thing.