Forum Discussion
Anyone else having problem activating galaxy watch 4 as standalone?
So I just got two LTE galaxy watch 4's to use when I don't want to carry my phone with me (while exercising). After spending two hours at a T-Mobile store and another hour on the phone with a technic...
Wow - what a mess - On the phone another 3 hours tonight with TMobile tech support….
I do want to let you all know that TMobile customer service and tech support are lying to their customers.
After spending about 2 hours on line, a tech by name of Michael, brought Samsung tech support on line for a joint call. AlRashid from Samsung took my watch model number, serial number and imei number and verified that the Samsung Watch 4 with LTE is carrier unlocked, has an internal sim and all that needs to happen is the proper activation at carrier. During this time, Michael just dropped off the line - so no further on that call - TMobile skirted around the issue again.
Called tech support back - tech by name of Saydi told me to go back to TMobile store for the 10th or so time - Store has been escalating about 6 weeks. Saydi skirted around the issue for a second time - no help from on line tech support - they just pass the issue somewhere else.
This is nuts that TMobile is so clueless - talking with half their techs, they are saying the watches are not stand alone. The other half understands the issue, but I have not been able to find the right tech or combination to get this working.
Looking even on this thread and others in this community, some people get the right combination - some don’t and many are just giving up and returning their watches.
Come on TMobile - get the issue under control - get the plan and setting right and train your tech staff.
THIS IS POSSIBLE - TO MANY PEOPLE ARE REPORTING EVENTUAL SUCCESS!!!!!!!
