Anyone else having problems since switching to T-Mobile?

Simple solution for Scam Shield: allow a login to the server so we can edit the scam-likely phone numbers for the entire family!  Right now have to do it for every phone number individually.

Same issue, when we moved from Sprint to T-Mobile my signal at home dropped two one bar and my text messages get stuck More than 70% of the time. When I spent an hour with support they told me to hard reset my phone back to factory defaults and reinstall everything using T-Mobile apps. This is unacceptable why do I need to delete all of my history text and voicemails for an issue that is clearly on their end. 

Socaluser wrote:

Same issue, when we moved from Sprint to T-Mobile my signal at home dropped two one bar and my text messages get stuck More than 70% of the time. When I spent an hour with support they told me to hard reset my phone back to factory defaults and reinstall everything using T-Mobile apps. This is unacceptable why do I need to delete all of my history text and voicemails for an issue that is clearly on their end. 

I have had Sprint and the service and apps are different from T-Mobile. Sprint is not the same as T-Mobile. The services should not have merged for many obvious reasons. One being two contrasting providers using different apps, plans and services. My connectivity has gotten worse they merged. I know can only use VPN. I have to go to T-Mobile and figure out a solution with them. I don't want to have change plans that cost between $108 to $180. 

You shouldn't need to hard reset/factory reset your device.  I'd recommend visiting a T-Mobile store.  You're hitting the same offshore support that goes through the standard drill:

• Actualizaciones de software
• Reboot your phone
• Reset ‘your’ network settings (lose Wifi + Bluetooth settings)
• T-Mobile remote ‘network refresh’
• Replace SIM
• Restablecimiento a valores de fábrica
• Blame ‘tower upgrades’
• Blame ‘tower outage’
• Blame user (port to other carrier)

My phone  gets extremely hot when I am on the internet, it now doesn't type correctly.  All since T mobil.  I thought that I would update my phone and found out they wanted me to pay 95.00 for a "free " upgrade.  My signal is only one to two bars now.  

Battery life will also be much shorter.   I've typically had similar issue when I go out of state/country and end up roaming.  Much of it comes with either having to push more power to have usable signal (weak signal), or in my case when out of country or roaming - attempting to search for home / default service.

These times, my phones battery ran out in hours vs days when NOT being actively used.

QueenT wrote:

I was a Sprint customer and switched to T-Mobile since the merger.  I have been having problems ever since I switched.  With Sprint, I had great reception.  Now, with T-mobile, calls drop all the time, texts don't always send right away, and data is very slow, if it even connects.  I don't even get call in my house.  This is ridiculous.  Why aren't they using the same Sprint towers?  I have to leave my house to get text messages. Help!!!!!

 

Yes!! I've been having the same problems! The map shows I have coverage but I never do!

JackieT76 wrote:

QueenT wrote:

 

Yes!! I've been having the same problems! The map shows I have coverage but I never do!

Welcome to T-Mobile's coverage map and disclaimer:  of 'T-Mobile does not guarantee service anywhere'.  Ironically, T-Mobile can promote service at a specific address, and claim that their maps are accurate, but will fall back on that statement EVERY TIME.  I do have FCC/CPUC tickets open to T-Mobile for this issue.  Of course, the response doesn't change.  CPUC has advised me to use a 'formal' CPUC complaint.  This may work in Cali, as T-Mobile has a timeline to meed 94% of rural California with +50Mbps.

The service is fine.

Whats upsetting is the tremendous amount of spam.

Also, I've had the same service since it was Nextel. 25 years of dedication.  When it was Sprint, when I called I got picked up on right away because Ive been a loyal customer. Today I got stuck in an hour wait. 

Probably time to switch. So much for loyalty.