Forum Discussion

DoubleL's avatar
DoubleL
Network Novice
Hace 2 años

Back to Sprint

How do I get back on the Sprint network? I'm in Europe and cannot send a text or make a phone call on T-Mobile. Problem started when acoount moved to T-Mobile

I need to be in contact with the US

I can't call support and you don't provide an email option 

  • you can contact them either through their international contact number listed in the “contact us” area

     

    nternational Callers
    Llama al: 1-505-998-3793

    Todas las llamadas efectuadas a este número desde un teléfono de T-Mobile no tienen cargos de roaming, tiempo aire ni larga distancia. Las llamadas efectuadas a este número desde líneas fijas y teléfonos que no sean de T-Mobile incurrirán en cargos por larga distancia internacional y otros cargos que correspondan.
     

     

    or through one of their social media platforms like Facebook or Twitter. just send them a DM. do not post on their main page.

  • gramps28's avatar
    gramps28
    Router Royalty

    Scroll down below this post to the support tab, click on it and a contact us tab appears, click on it and there's a free international phone number if using a Tmobile phone.

  • you can contact them either through their international contact number listed in the “contact us” area

     

    nternational Callers
    Llama al: 1-505-998-3793

    Todas las llamadas efectuadas a este número desde un teléfono de T-Mobile no tienen cargos de roaming, tiempo aire ni larga distancia. Las llamadas efectuadas a este número desde líneas fijas y teléfonos que no sean de T-Mobile incurrirán en cargos por larga distancia internacional y otros cargos que correspondan.
     

     

    or through one of their social media platforms like Facebook or Twitter. just send them a DM. do not post on their main page.

  • DoubleL's avatar
    DoubleL
    Network Novice
    gramps28 wrote:

    Scroll down below this post to the support tab, click on it and a contact us tab appears, click on it and there's a free international phone number if using a Tmobile phone.

    I CANNOT make a phone call or send a text

  • syaoran's avatar
    syaoran
    Transmission Titan

    You could also try reaching out to T-Mobile through DM on Facebook or Twitter.

  • DoubleL's avatar
    DoubleL
    Network Novice

    Probably  - if I used Facebook or Twitter which I don't 

    Time for a new carrier!

    Thanks for trying to help

  • gramps28's avatar
    gramps28
    Router Royalty

    If you do the steps I posted earlier you can use live chat. If available a window will pop up.