Forum Discussion
Bill Explanation
I need help, from someone that can explain my bill.
Knowing that rates were going up, we dropped two lines, to offset the rate increase. Somehow my bill is still going up +$25.
When my husband called and spoke to someone communication seemed to be a major issue.
When he called back and asked to speak to someone in the United States, he was told that they could not transfer. If that is true, do I understand correctly, that T-Mobile, the PHONE COMPANY does not have the capacity to transfer the phone to a primarily English speaking person in the United States?
With the new rate hikes and lack of explanation, T-Mobile is now significantly (10+ %) more expensive than the same service at Verizon.
I feel this makes it more a lack of understanding the bill. My question, how do I get someone, that speaks English, from the United States, on the phone, with my husband, to walk us through how the bill jumped (roughly) 29% with LESS services?
Hey! It depends on when you call. Typically calling before 9PM EST will route you to the U.S. reps. Hope that helped !
A lot of people really like to get help from our T-Force team by messaging on Facebook or X. You can do that easily by selecting the social media icon at the bottom of this page and sending a direct message to that account. It might not be a phone call, but that team is all in the US and are amazing at what they do.
