Forum Discussion

Aalston's avatar
Aalston
Network Novice
Hace 4 meses

can’t communicate with customer service

I was trying to activate my eSIM card but need customer service to email me the activation code or QR code because I can't get the notification. How can they email it to me?

  • Aalston's avatar
    Aalston
    Network Novice

    Sorry it doesn’t help because I didn’t receive the activation code from T-Mobile to set up the eSIM card…they were supposed to send it by notification but my phone won’t accept calls or notifications…that’s why I was asking if they could email me. 

  • gramps28's avatar
    gramps28
    Router Royalty

    Are you a new user?  If you're close to a store try going there for help.