Forum Discussion
Cellular Data Dropping While in Transit
Not sure if anyone else has had this issue. I'm hoping yes and that there's an easy fix. I find that often, though not always, data connection drops while I'm traveling, possibly when switching towers? My phone will read 4-5 bars, LTE service but phone has completely lost all data connection. It's easy enough to fix by switching airplane mode on and back off again. Data comes right back, but it will remain shut off until I do this. It is incredibly annoying. Turning airplane mode on resets my tether/hotspot connection so that has to be redone as well which is extremely frustrating if trying to do something as simple as work from a train.
I rarely am on the phone (i.e. on a call) when this issue occurs but the few times I have been I will also lose the call. Or if I have switched towers and have yet to enable/disable airplane mode, when trying to call my phone acts up and will freeze once I try to place a call. I have to wait for it to unfreeze, toggle airplane mode on and back off and then I can call again like normal.
I am about ready to give up on T mobile. Data drops out several times daily. Have to toggle the Airplane mode on and off to get data restored. I live and mostly travel in areas with great cogerage, but it still drops. 2020 I shouldn't have to deal with this.
My husband and I have been having the same issue lately! We used to have incredibly reliable service in our area. We will range form 2-4 bars but data drops (even with cellspot at home!) until we toggle airplane mode on and off several times.
@kingRidiculous I am thinking the same thing because we have LTE phones and things started not long after the merger. I was even told our local tower was recently upgraded when I first reported the issue (that's when we got the cellspot at our house). I have been very pleased with the service in our area until recently so it's very disappointing. I'm going to try touching base with someone at T-Mobile again about this specific issue to see if I can find anymore from them now that I know we aren't alone.
@Mo_Rsa , we are twins because I have a cellspot at my house as well. I'm wondering if that is part of this.
I'm thinking the phone gets connected to the T-Mo network on the Cellspot, but then the phone has trouble getting re-connected to a "real" T-Mo tower. Lately, I've just been turning on airplane mode for a few seconds and then turning it off when I'm some distance from my house. This seems to be "fixing" the issue.
if you tried her sim card in your phone and it still did it..then tried your sim card in her phone and it worked fine...everything is pointing right at your phone being the culprit. if the problem followed the sim card then it would be sim card related..since it didnt follow and stayed with your phone no matter the sim card then it points right back at the problem being your phone. since its a European device it might be missing certain bands that are used here in the U.S that her phone actually has on it.
What make and model phone are you using?
iPhone 8 Plus
Have you tried to reset your network settings in the phone's main settings menu?
This will reset any Wi-Fi Bluetooth connected devices status but might refresh the system so that this works a little bit more seamlessly.
Yes. I have tried this and the issue always returns. Might be better for a day or two.
It would be awesome if TMobile would respond and/or do something about this. I am close to throwing my phone down a hole. I am actively looking for a new provider because this problem is so frustrating.
