Forum Discussion
Cellular Data Dropping While in Transit
Not sure if anyone else has had this issue. I'm hoping yes and that there's an easy fix. I find that often, though not always, data connection drops while I'm traveling, possibly when switching towers? My phone will read 4-5 bars, LTE service but phone has completely lost all data connection. It's easy enough to fix by switching airplane mode on and back off again. Data comes right back, but it will remain shut off until I do this. It is incredibly annoying. Turning airplane mode on resets my tether/hotspot connection so that has to be redone as well which is extremely frustrating if trying to do something as simple as work from a train.
I rarely am on the phone (i.e. on a call) when this issue occurs but the few times I have been I will also lose the call. Or if I have switched towers and have yet to enable/disable airplane mode, when trying to call my phone acts up and will freeze once I try to place a call. I have to wait for it to unfreeze, toggle airplane mode on and back off and then I can call again like normal.
Having the same problem - dropping all data when out & about town. Phone shows no bars & says SOS. I've had TMobile for years & have been really happy with the service until the past month or so. I hope that TMobile is reading through these complaints as I'm afraid I might have to go back to the dreadful Verizon with the terrible customer service but reliable coverage.
one thing I'd recommend trying, as I suspect that this might be power/battery feature, is to disable battery saving mode. I can be 100' away from TMobile 5g tower with 5bars and apps showing 'Not connected to the internet '. airplane mode cycles fixes it until next.time. This, I suspect is handset or NAT gateway issue (dhcp?)
Thanks for responding. I did look & I don't have that turned on BUT my phone says that I need a new battery (IPhone 8 plus).
So, I'll get a new battery & see if there's any improvement. Also will try the airplane mode on/off trick if need be.
