Forum Discussion
Customer service is almost as bad as actual phone service
Having switched from Verizon Wireless to T-Mobile about 20 months ago, I have regretted the decision almost from Day 1. I did it for the lower monthly payments, and those have come true. However, t...
Whiskers007 wrote:They know what is going on! Do not let them fool you on customer service, when they say "oh the coverage works perfectly in your area".
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The first- & second-line people only say "I'm sorry for the inconvenience"...no admission of any kind of problem at all. The "executive response team" member admitted they knew all about the coverage issues in my zip code and that they weren’t going to do anything about it. S/he advised me to find another carrier.
They mumbled something about a "comprehensive coverage survey" and the survey team would be contacting me. Crickets of course.
I've paid off my phones and, after New Years', I'm going to start auditioning new carriers. A couple of the MVNOs for ATT & Verizon have "try before sign up" offers. I'm going to try those first. My phones need to be carrier unlocked before I can do any of this.
I’m only taking T-Mobile’s advice...
