Forum Discussion
Customer service is almost as bad as actual phone service
Having switched from Verizon Wireless to T-Mobile about 20 months ago, I have regretted the decision almost from Day 1. I did it for the lower monthly payments, and those have come true. However, t...
formercanuck wrote:fubar wrote:<snip />
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I've been often given the "you should find another provider" speech often by TMobile execs after many escalations. It seems that for some areas, they'll pay you off to leave, rather than fix the issue.
They offered to do that and I declined. They refused to provide any kind of paper trail or other tangible proof of the transaction after it was done. That would have left me completely exposed for T-Mobile to ruin my credit rating claiming I hadn't paid for the phone. It was a risk I didn't want to take.
My situation vis-a-vis T-Mobile is not my first rodeo with an unscrupulous and incompetent service provider (looking at you Comcast).
