Forum Discussion
Data Issues.....HELP
Please help!! I am traveling in Europe and I do not have data access. I can only communicate connected to wifi. I have called for assistance and the auto recoding says call back later.
According to T-Mobile's website, if you purchased the T-Mobile version of the Galaxy Z Flip 4. The supported bands are:
GSM: 850 MHz, 900 MHz, 1800 MHz, 1900 MHz; roaming LTE: 1, 3, 7, 8, 13, 18, 19, 20, 25, 26, 28, 38, 39, 40; LTE: 2, 4, 5, 12, 14, 46, 48, 66, 71; UMTS: banda I (2100), banda II (1900), banda IV (1700/2100), banda V (850), banda VIII (900); 5G: n41, n66, n71, n260, n261
Device link: Samsung Galaxy Z Flip4 | 4 colores en 256 GB y 128 GB | T-Mobile
When looking up the bands deployed over in the Netherlands, the compatibility for the Z Flip 4 is fairly compatible.
Bands 1, 3, 7, 8, 20, 28, 32, and 38 are what could potentially be deployed. The T-Mobile Z Flip 4 supports 1, 3, 7, 20, 28, and 38 but not band 32. You could potentially be in a service area where only band 32 is deployed.
Fuente: List of LTE networks in Europe - Wikipedia
Usually though, it's a matter of T-Mobile's roaming information for roaming partners being out of date. This is why it is recommended to add the APN of the carrier you are roaming on to to help resolve any issues. Don't delete the T-Mobile APN. Just add one for which ever carrier (more than likely T-Mobile NL) to ensure the device has the correct settings to connect to the network. Some devices also hae a separate setting for data when roaming. Check your network settings to make sure that not only roaming is enabled, but data roaming is as well, if that setting is there.
You can find the T-Mobile NL APN settings here: T-Mobile Netherlands - Netherlands - APN Settings
Thank you for taking your valuable time to try and help me. I finally got thru to tmobile and they did not activate my plan I upgraded to or activate international calling, they said the customer service representative had it in their notes but must have forgot. I am not pleased! Ontop of that, my new zflip4 screen is peeling. I hadn't had the phone 3 days. Beyond frustrated with tmobile. They should hire you, syaoran. :)
