Forum Discussion
rmp34
Hace 6 mesesNewbie Caller
Fraud - Returned Gateway In Mint Condition, Now they want $79.00
Returned 5G internet Gateway as speeds got worse over time. Returned in original packaging as instructed and in mint condition. Now they want $79 for saying the unit is damaged. I shipped the unit...
woverstreet74
Hace 6 mesesNewbie Caller
Yes just happened to me too! I told them I didn't have the original box but I bubble wrapped the modem. There were deep scratches on the modem that they swear had to have happened in delivery but refused to send any pics of the box. Their suggestion was the file a complaint with UPS to receive my money back. Told the rep considering it was damaged and not usable to please send me the modem back; I may not be able to use it but at least I have something to show for my money. She flat out refused saying it's the cost to repair the modem. I call BS but now I either pay this BS bill or I let it screw up my credit. Wish I could do something to get out of this charge.
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