Forum Discussion
How can I contact customer service other than by phone
I called in to customer service and was told the wait was 7 minutes, but I could get a call back. I requested that, and almost immediately got a call back. But instead of connecting me to an agent, I...
You can use the TMobile app and their built in messaging, or social media (Twitter/Facebook).
The app will allow youto schedule a call time as well
I can only say 'good luck'. As a former AT&T and current T-Mobile customer, 'customer service' isn't one of the better attributes of wireless carriers.
Ironically, their own escalation teams (Executive response teams) contradict each other.
