Forum Discussion
How can I contact customer service other than by phone
I called in to customer service and was told the wait was 7 minutes, but I could get a call back. I requested that, and almost immediately got a call back. But instead of connecting me to an agent, I...
You can use the TMobile app and their built in messaging, or social media (Twitter/Facebook).
The app will allow youto schedule a call time as well
It ‘can’, but doesn’t necessarily mean that it is any more helpful.
I.e. I can wait for 30 min on a call to get ‘Customer care’ service, or 5 min on messaging app.
From there, I still have to wait to get any ‘real’ support, which can take a long time.
As far as call backs go … customer care does call back, advanced technical support claims to, but typically does not.
