Forum Discussion
how do i report a dead zone?
Recently moved to land o lakes FL, we have absolutely no service both call and internet even though some areas we get 3-4 bars and says LTE. I have to use our cable WIFI to make calls. We frequent We...
You could bring the lack of coverage in that area to the attention of Support. Expecting things to change in a few weeks, if at all is unrealistic. If it is the result of a tower that needs repair. Dispatching people when there is a shortage of workers that maintain and repair cellular towers, especially during a pandemic, is going to take longer than normal. If it is an actual dead zone. Perhaps the issue why there is no service there yet, is because you mention it is a growing area. Obtaining the site and permits to construct a new cellular tower and get it up and running all takes time.
Just as a note. I have been through this with BBB/FTC and FCC.
They work as arbitrators for most tickets, and often don’t care.
In places like CA, there’s a bit of info that can help - Sprint/T-Mobile merge requirements ‘force’ T-Mobile to provide rural coverage of +50Mbps or more for 94% of rural Californians.
