Forum Discussion
How long to wait to talk to customer tech support
Ok, I have been waiting, ( they appreciate my patience), over 1 ½ hours. First ½ waiting for the call back, now I sit with my phone on waiting while the most awful loud music plays. 41:45 minutes, " ...
When it is the actual ‘tech’ or customer rep that is asking for your PIN … tell them to send you a one time PIN (OTP) , as T-Mobile’s own messages tell you to NEVER give out your PIN.
Similarly, for tech support with ‘musak’, I’d recommend using the ‘schedule a call’ option, where T-Mobile calls you when your place is ready .. or scheduled time in the future.
If you do still need ‘advanced’ technical support, you’ll end up in … another queue
