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My account says you're my rep. You should know. I've been through some real crap over the past several months with Tmobile customer service. Your company has run me in circles, mistreated me, and made me look like an idiot to my employees and my customers.  After 17yrs with you folks, I'm severing ties with huge hostility!!! You're company mischarged me $2200 l for a phone that was not warranted.  Your company admits to that mishap and has taken months to remedy the situation. I refused to pay money until the bill is zero out. That was agreed upon on a recorded line. I don't understand why they didn't immediately remove the charges on the bill. It's taken months at a few hundred dollars each month. I reminded them we agreed I'm not paying any money until the bill is at a zero balance.  So, if they want to take a year to give the bill credits, then they'll be eating a year of monthly service as well.  Fix it immediately and we move forward business as usual. During this process, they've disconnected my phones 3x. Now, they tell me I owe for 3 months of service, and there's nothing they'll do about it. That is against our recorded agreement of a zero balance in order to move forward. Never-the-less, you are disconnecting my business phones now, so I'll move on to Verizon after 17yrs with your company. At this point, I'd say what your company has done is a disgrace. The front page of your signin page says 100% customer satisfaction. Well, I guess that page is just for show. Not only am I not happy, but I've been wronged by your company very badly.