how to leave a good customer service review?

RUN AWAY AS FAST AS YOU CAN

we signed up for service and when we did our credit was ran and we were told we would be able to get new phones at very low cost. When we got to the store we were informed that this was not true, we would need to pay a 600 down payment in order to upgrade. We were told we would get Netflix on them which we didn't. We were told that the process of switching would be quick and easy and that since we were using eSIM we could do it from home, they were unable to do so, so in the middle of the day our phones were quit working and we had to drive an hour each way into a store to correct this. The reason that this even occurred is because we were told they'd be rush ordering physical SIMS and sending them which they did not do. We were told our service area had great service which was the biggest lie. We have not even been able to use our phones as they are mostly in SOS mode. We had our service for a total of 18 days with our internet our bill was supposed to be $212. I received a bill for $467 because they bill in advance and I'm now being told that we will have to pay it…for service that we never used because it was literally so horrible that we COULD NOT USE IT. 
 

during the process of these people trying to activate our phones and their system not working I was at one point supposedly speaking to a manager then was later told they weren't a manager but there was no one above them to speak to. yesterday when I called to get the port out pin so that we could port our phone numbers I was told that their system wasn't allowing that and for whatever reason they couldn't text it to my phone number. After I finally freaked out they got me the port out PIN. I have had NOTHING but lies and problems from this company, and the worst service I've ever received. RUN TO VERIZON AND SKIP THIS MESS.