Forum Discussion
how to leave a good customer service review?
I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?
@HeavenM can pass the word up the chain.
He did a wonderful job helping me with my bill. Gracias
Today is 7/2/23 and I was on the phone with a customer service rep by the name is Jonamay@T-Mobile and they were FANTASTIC!!! Do you hear me!!?! I am PRAYING that this message gets relayed to whomever can send it to JONAMAY@T-MOBILE!! I was having issues with my payment arrangement, and Jonamay assisted me in every possible way. The customer service was IMMACULATE. Our conversation even disconnected and Jonamay called me RIGHT BACK to make sure whatever I needed was handled before the phone call ended. Thank you so much TMO! I also was a mobile expert in the retail store in Bessemer, AL, and I would bend over backwards to assist customers, so this moment came FULL CIRCLE because someone MADE SURE to handle my issues. Good customer service STILL EXISTS! Thank you TMO, and THANKS AGAIN, JONAMAY.
Disha from T-Mobile helped me out so well she understood my needs took the time to figure out what i needed. And did the job. She also clued me in on a great promotion for the Apple Watch i happily obliged! We need more customer service reps like her! :)
If you leave your feedback here. Our amazing Community Manager mentioned in the post above will make sure it gets to the right people.
@HeavenM can pass the word up the chain.
