how to leave a good customer service review?

Today I received the worst customer service from the rep I spoke with and asked for a supervisor but funny how she was worse. Guessing y'all having a bad day today? A customer service rep so to speak Interrupted all my compliments didn't even get me a solution! Was in so much hurry to get off the phone!!! And for the past 8years with T-Mobile I guess it's safe to say Goodbye with this first survey. Hoping y'all do better before you lose your clients to other competitors.

VERY DISAPPOINTED with customer service especially online, especially the sorry internet that comes and goes spend half the time buffering when there is only one TV using the internet

I've been with them and Sprint  7 yrs and I believe it's  time to look for another provider. 

Also they charged me for a full month of internet when I actually used it for for a couple of weeks

The 15 day trial begins the next day after you order it per customer service

I went with Spectrum and am very happy 

I am in the process of switching my phones to Spectrum

Can't be any worse

Just found out the 55 plus plan doesn't let you qualify for the AAA discount so getting penalized for that

Chesterfield Michigan store 9463 has the best customer service people! Today we were greeted by Mr. Deangelo Dismukes, Mobile Expert, who helped solve our mobile hotspot issue. Brand new device used for one day, and the next day it would not connect with internet. Deangelo figured out that the plan the phone rep recommended was not compatible with the Franklin T-10. Deangelo set us up with a better plan and got internet to work on my new laptop. This man is destined for bigger things beyond customer service, but in the meantime he is a great representative of T-Mobile! Here are your five stars, Deangelo! ⭐️⭐️⭐️⭐️⭐️

hi! i just searched and found this. hope this is the right place to say that i received STELLAR customer service at the ABQ Uptown location (2200 Louisiana Blvd NE Suite B8, Albuquerque, NM 87110) - first from Shaylee who was phenomenal, and then from the manager Rebecca who was so understanding and helpful when we had an issue that needed resolution. They were both such a pleasure, and got us everything we needed.

Jessica who works at 854 Cleveland Ave #900, East Point, GA 30344 was amazing! Super friendly, informative, got me a great deal on my new wifi, and helped me with my phone not working properly. Thank you Jessica!!!

Never in all my existence on this planet have i ever been so frustrated with an internet provider. i will never ever even speak to anyone at tmobile again. i went to a local tmobile to try and get a wifi hotspot and they told me it was buy one get one free. They did not tell me that it would not be free and i would end up having to pay over 400 dollars to them(200 each). they also lied to me and told me they had unlimited data when they only have 50gb of data on each. I now have to pay over 400 dollars which i cant even pay because their mobile app is so so im probably gonna be charged late fees. But yeah if youre looking into tmobile just make sure you know what youre getting because they will lie to you just to get their money. TMOBILE IS ABSOLUELY HORRIBLE

I have been with T-Mobile since I was a teen in high school. I'm a 33 year old adult now. Transferred my account over from my mom's account when I was able to afford my own bill. Eventually added my girlfriend. Later my son. I did a free promotion for a cellular watch for my son. The watch never really worked properly after a month or 2. It would hold a charge long and didn't want to charge. We made due until it wouldn't charge at all. I called T-Mobile to see if I could replace it but do to use not having insurance on a free watch it was nothing they could do. So I canceled the watches cellular line because we didn't have a device for that line. I was then told I had to pay in full for the free watch. And the full amount due was higher then the watch was currently being sold by T-Mobile. The same free watch that I already had been paying on in now needed to be paid in full. More than the value. T-Mobile says it's nothing they can do. So I paid it in full and another phone I was still paying on. My bill had just been paid in advance. I decided to leave T-Mobile and I transferred all my information. We kept all our numbers just changed our provider. The person that helped me on the T-Mobile end handled the transfer and at the end I asked do I owe anything. They checked my bill said I was paid in full and don't owe on any devices. I'm good to leave and I don't owe T-Mobile anything. So fast forward to 3 and a half weeks later I am charged for a full bill. I'm shocked. I figured it might have been the auto pay. I contacted T-Mobile and I was informed I left 2 days in the new bill cycle. They do not prorate the bill so me leaving not even 48 hours into the bill made me pay a full bill. I asked to avoid this. I asked everything I could and they still find a way to get over. T-Mobile has always been a good phone provider but the customer service sucks. When u finally get a problem it's usually fixable but they escalated and make it so much worse. I've had bills that have randomly went up with no notification. To the point where I had to go call them they had to do research and figure out why it went up and why I wasn't contacted. It's crazy. But this right here feels criminal. Big bill for 2 days with a client that has never been late. Bills paid in advance and in full. Don't let all the small perks fool you T-Mobile will rob you. Please watch your bill and even if u ask the person That works for T-Mobile doesn't mean that they know what they're talking about. Traded in a phone and was told by the person in the store that I would receive a bill credit for the total of the trade-in and was locked into a two year installment of the trade-in value.  There was nothing I could do when the trade was made even tho I was told the wrong thing. Had a buyer for the phone but the t-Mobile rep lied about the one time payout. Locked me in for 2 years to get the full amount. T-Mobile is money hungry 

Gracias @Harper_Scout for sharing your experience! Having to deal with a situation after a mix-up can be difficult and frustrating. I am so glad that Shy was able to partner with you to get things straightened out even called back when the call dropped. 

😍So happy that you are happy and part of the T-Mobile Family. 

I can get this passed along so they know how good they made you feel and so they can get all the recognition they deserve. 😁

@HeavenM if you could pass this up the chain! I wanted to leave a survey and didn't have the chance to.

Shy@T-mobile was the Account Expert who helped me today. I was added to my in-laws plan last weekend but was given the wrong account number to switch my number over. Shy spent about 45minutes helping me get my information and getting things switched over, and made a point to call me back when my call dropped due to poor service, just to make sure everything got fixed properly! She was awesome to work with and SO friendly.

At the end of the call, Camille submitted the final confirmation for me as well, and she was also very friendly. I'm so glad I switched!!

INTERESTING TO NOTE THAT T MOBILE DOES NOT CONSIDER NURSES ELIGIBLE FOR THE FIRST RESPONDER PLAN THEY OFFER