how to leave a good customer service review?

T-Mobile has been the worst experience I was with them for two years $150 a month and still had horrible experience 

Cherri gave great customer care took her time and help me solve the problems thank you 

I have visited T-Mobile Spencer Plain Rd & Boston Post Rd in Old Saybrook CT. twice and have been very fortunate to be served by James. He has consistently demonstrated a high level of proficiency in customer service skills. With a blend of patience, empathy, and active listening, James has been able to resolve my cell phone issues effectively and efficiently. He is so amazing and skilled. He has gone above and beyond in assisting me. His attention to detail and dedication to providing a seamless experience make him an exceptional customer service representative. Good job James!"

not happy crappy internet service uninformed customer service

This is my first time leaving a review on T-mobile as well as my first time leaving a review for customer support in general. I had been on the phone with Mary B. for 2 hours and 10 minutes and she was able to resolve all the issues that I had. Her professionalism, positivity, and patience made it very easy to handle my situation. I am writing this review in Hawai'i so given the timezone it is over midnight by the time we were finished. If you are seeing this review, I would like to thank you again for the assistance and service that you were able to provide to my mother and I over a phone call.

went to the hixson, tn Store this morning.   and want to commend ANTHONY BURNS 

who greeted me and then carefully listened to my problem with a samsung tablet. 

he clicked around and 15 minutes we had changed some passwords, checked our my taablet by sendeing an email.    everything was back working again.   Then he said if I had any other problem to let him know.   well,  it has been working properly  now.   the think about ANTHONY BURNS  was that he seemed to care.   a very impressive young man.   TMOBILE fortunate to have him as an employee. 

I love hearing all of these great stories! Keep them coming and I will continue to pass them along. 

@Eddie333 Can you share a little more about your experience? When did you get help from Ronilyn? Did you work with Ronilyn over the phone or in the store? If it was a store, can you share which store? This information can help me find their leadership and get the good words in the right place. 

Thanks!! 

Ronilyn= went over and beyond 10/10

ERIC Ramirez at the Georgetown, TX store was super patient and friendly. I had a HORRIBLE experience trying to switch carriers for four lines through the chat line and call-in center. I was very frustrated when I walked in but he walked me through the process (which took over an hour) and even took my calls after I continued to have issues after leaving the store. This is the kind of customer service sorely lacking in other industries and keeps customers returning. Thanks, Eric, for making an arduous process bearable and even laughable at times. You're a star! 

Hola @HeavenM,

I just got off the phone with Ricky, who was tremendously helpful resolving a claim-related issue with Assurant. After paying for insurance for over two years without incident, I dropped my phone a couple weeks ago and filed a claim for accidental damage. Assurant denied my claim because I mistakenly filed for the wrong amount of memory (256gb when I actually have 512gb). Further, they said that because of my mistake, I was ineligible for any future claims on my device as a fraud protection measure. Ricky really went to bat for me, asking for other options. He pointed out that I had been paying for insurance on the same device for over two years without incident, as verified by him, and actually I had mistakenly filed for LESS coverage than I was eligible for. He then requested that the Assurant rep escalate the claim. The rep spoke with his escalation team and I was able to get my device replaced for the cost of the deductible. The situation went from awful to perfect with Ricky's help. I felt valued and supported because of his efforts.

Please feel free to reach out if you'd like more information about the experience. I was hoping to receive a survey on his behalf after the call, but I did not receive one. I want to make sure he gets credit for verifying my coverage, sticking with me throughout the call to Assurant, and helping sort things out.

Atentamente,

~April V, Dallas, TX