Forum Discussion
I am unable to make calls
I am unable to make calls
Looks like everything is getting back to normal. You may need to restart your phone to refresh the network connection.
- magenta9874246Network Novice
All 5 lines on my family plan are unable to make calls in Allentown PA
- pdazzj19Network Novice
Cant make or receive calls Bristol RI. Can text and go online but no calling.
- magenta9874428Network Novice
I also cant make calls in Ocean County NJ but can get text messaged
- megaman1234Network Novice
hey i'am in NYC and i am unable to make or receive calls at this time and i don't know why. I have tried resetting my phone and everything.
- anasasiNetwork Novice
No calls in Haverhill, MA, just texting. Do we have an answer regarding the outage? I'm losing customers due to lack of communication and am going to have a lot of explaining to do. Please fill us in.
- tmo_amandaBandwidth Buff
I'm not sure why a social media post hasn't been created yet, but you're right -- we're all about transparency!
Still no ETA, but I'll update once I hear more.
- magenta2941478Network Novice
I am having the same issue in PA! ¿Qué sucede? Last call I made was around lunchtime, and who knows how many I've missed.
I also had to reset my Tmobile password 3 times before it finally registered. Finally in and the website greeting is now MagentaXXXXXXXX. It used to say my name.
Has there been a security compromise at Tmobile?
- tmo_amandaBandwidth Buff
I don't have the details of when this started but I heard the first report a little over an hour ago. As far as the greeting goes, you likely used your T-Mobile ID to create a new Support Community account and the default username was chosen vs one being created. If you go back to www.my.t-mobile.com, it should show your name not the magentaXXXX username.
- magenta2941478Network Novice
The name on Tmobile is very minor. It was only meant to point out maybe something significant has occurred.
- tmo_amandaBandwidth Buff
Looks like everything is getting back to normal. You may need to restart your phone to refresh the network connection.
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