Forum Discussion

Amymeng66's avatar
Amymeng66
Network Novice
Hace 8 meses

i hate home internet service

My dam wifi goes out each and every freaking day 10 times or more!!!!!!!!!!
I live in a basement apt I only 1 window to place the stupid tower in and i get horrible horrible service I'm going to look for better service!
 I live in city limits of Columbia Missouri there shouldn't be this much outage!!!!!!! I've even received a new tower unit didn't help anything. 
I hate this service that's out more times of the day than I'm able to watch!
I'm pissed off!
I need a signal booster I can put outside and connect to the stupid weak tower!
 

  • Knork's avatar
    Knork
    Newbie Caller

    Mine was kicking me off vpn multiple times a day. When I called to find out what was going on, they suggested I just "work at different times". As if my employer would allow that.. or as if I can graph when they aren't going to be throttling service. 

    When I called again and mentioned I was going to cancel before my employer fired me, my service magically fixed itself. 

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    Are you sure that its a TMobile tower? 

    In theory,  if you can see it, you should be able to get ‘very good’ or ‘excellent ‘ signal on the TMobile app.

    You may want to place a call to the TMobile Home Internet service line.  They can pull stats from your device

  • i live in a mobile home and can see the tower but you are right the service dropped so much i went and got different service for my pc’s and since they need wi-fi to make signal work for the phones i kept their bad internet for that, and now the service is down and can not make calls other than for emergencies ><

     

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    In a basement,  you may want to see about using an external antenna (if you have the g4se model).

    Tbh, i haven't had many issues where i am in suburbia

  • nc1037's avatar
    nc1037
    Bandwidth Buddy

    It might not be a good internet solution for you in a basement apartment.  Some gateways support external antennas.  The best place to learn more about this is Nater Tater YouTube channel.