Forum Discussion

Dodger's avatar
Dodger
Network Novice
Hace 3 años

Need to contact the Executive Response Team

The Nokia x100 phone I purchased at a Tmobile store will not access the Tmobie calling system. I need someone at the Tmobile Executive Response Team to e-mail me at (email) or call me at # to get the...
  • formercanuck's avatar
    formercanuck
    Hace 2 años

     

    Executive team can be reached in writing through:

     

    T‑Mobile Customer Relations

    P.O. Box 37380, Albuquerque, NM

    87176-7380.

HeavenM's avatar
HeavenM
Administrador de la comunidad
Hace 2 años
mustangric wrote:

I was speaking with SIRVAL VANDUVALL WHO WAS ON THE EXEC RESPONSE TEAM AND PROMISED A 200 DOLLAR CREDIT AFTER PURCHASING A IPHONE 12. ACCT# DID NOPT GET IT AND MY EMAIL NOW SAYS HE NO LONGER WORKS FOR T MOBILE

Thanks for reaching out @mustangric We want to make sure that everything on the account is fully taken care of even though Sirval is no longer with the company. I was able to find Sirval's team and I let them know that you were waiting on a resolution for your situation. I am not sure how long it might take them to get back to you. You can also try to get back to our Executive Response Team the same way you did the first time. Either way, I'm sure your case will be reassigned and you will get taken care of. 😀