Forum Discussion
Need to contact the Executive Response Team
The Nokia x100 phone I purchased at a Tmobile store will not access the Tmobie calling system. I need someone at the Tmobile Executive Response Team to e-mail me at (email) or call me at # to get them to assist me in solving this problem. The local Tmobie store and the Tmobile chat room technical assistance has not been able to solve the problem.
Executive team can be reached in writing through:
T‑Mobile Customer Relations
P.O. Box 37380, Albuquerque, NM
87176-7380.
this is a peer to peer assistance site..you’ll need to contact TMO either by calling (tier 1 support) or via one of their social media platforms like Facebook or Twitter (tier 2 support)
with that being said the site is a fully public site..so everyone and their mom can see your phone number..avoid posting any personal info online.
To whom it may concern, I've been a long time customer with t mobile. I'm very displeased with customer service in resolving the issue regarding my bill due to a defective phone that I pay insurance on. I've called several times and there has been no resolution in this matter, I'm been receiving messages stating my services will be interrupted if I done pay the amount of the damaged phone. i would like a call from a manager to resolve this matter
ASAP. I’m strongly considering moving my service else where!
Tyrone Clemm
240*******
I have been waiting for Myra from the Exec Response Team to call me back for over 2 days now! I need to finalize my phones and service ASAP!!!!! Please have her get in contact with me or anyone from the team PLEASE
Gracias
You would have better luck getting T-Mobile executive response through
- BBB ticket (they’ll contact you within a day)
- Email to T-Mobile’s CEO
- You can go on to Social Media (twitter/FB) or use T-Mobile App to initiate a session.
the site here is primarily peer to peer assistance with a handful of moderators/admins to keep the site in order only..they do not have account access and are unable to assist other than point you in the right direction.
with that being said..the site is also fully public….so anything you post including things like email addresses or personal phone numbers are viewed by pretty much everyone and their mom..avoid posting personal info.
your options are to call in (tier 1 support) or try contacting them through Facebook/Twitter (tier 2 support). or the chat feature..if/when its actually there.
