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amandamennell's avatar
amandamennell
Network Novice
3 years ago

New Phone Won't Load Anything Outside of Home

I recently got a new phone and I’ve noticed issues when it comes to trying to do anything when I’m not connected to home Wifi. I have unlimited data and 5G network, but whenever I try to search anyth...
  • fireguy_6364's avatar
    fireguy_6364
    2 years ago

    @HeavenM  can pass the word up the chain.

amandamennell's avatar
amandamennell
Network Novice
3 years ago
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I don't really understand what you mean by that. When I recieved it, I just transferred all my data from my old iPhone to my new iPhone via iCloud (it gave me temporary free iCloud so I could do it) but I did nothing regarding the SIM card. My old phone was an SE 2020 so it had a physical SIM card and not an eSIM so eSIM is new to me… I don't really understand the difference between the two.

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Novice","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:78244":{"__typename":"User","id":"user:78244","uid":78244,"login":"amandamennell","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"rank":{"__ref":"Rank:rank:38"},"email":"","messagesCount":8,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-28T15:21:32.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:34369":{"__typename":"ForumTopicMessage","uid":34369,"subject":"New Phone Won't Load Anything Outside of Home","id":"message:34369","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:78244"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:coverage-signal"},"conversation":{"__ref":"Conversation:conversation:34369"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:34369"},"body@stripHtml({\"truncateLength\":200})":" I recently got a new phone and I’ve noticed issues when it comes to trying to do anything when I’m not connected to home Wifi. I have unlimited data and 5G network, but whenever I try to search anyth...","body@stringLength":"708","rawBody":"

I recently got a new phone and I've noticed issues when it comes to trying to do anything when I'm not connected to home Wifi. I have unlimited data and 5G network, but whenever I try to search anything or use any sort of app when I'm not home, nothing loads. I've tried turning Wifi on and off again and resetting network connections. It's not an issue of whether the coverage in my area is poor because my old phone worked perfectly fine wherever I was and everything loaded. What's even more frustrating is that when I come back home after being out for the day I have to power my phone off and on again to get everything to connect. My new phone is an iPhone 13 if that is helpful. ¿Tienes alguna idea?

","kudosSumWeight":0,"postTime":"2022-09-28T15:27:19.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:34369_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":492},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

I recently got a new phone and I've noticed issues when it comes to trying to do anything when I'm not connected to home Wifi. I have unlimited data and 5G network, but whenever I try to search anything or use any sort of app when I'm not home, nothing loads. I've tried turning Wifi on and off again and resetting network connections. It's not an issue of whether the coverage in my area is poor because my old phone worked perfectly fine wherever I was and everything loaded. What's even more frustrating is that when I come back home after being out for the day I have to power my phone off and on again to get everything to connect. My new phone is an iPhone 13 if that is helpful. ¿Tienes alguna idea?

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I don't really understand what you mean by that. When I recieved it, I just transferred all my data from my old iPhone to my new iPhone via iCloud (it gave me temporary free iCloud so I could do it) but I did nothing regarding the SIM card. My old phone was an SE 2020 so it had a physical SIM card and not an eSIM so eSIM is new to me… I don't really understand the difference between the two.

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I don't really understand what you mean by that. When I recieved it, I just transferred all my data from my old iPhone to my new iPhone via iCloud (it gave me temporary free iCloud so I could do it) but I did nothing regarding the SIM card. My old phone was an SE 2020 so it had a physical SIM card and not an eSIM so eSIM is new to me… I don't really understand the difference between the two.

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You could always remove your physical SIM from your old device and put it in the new one.  Otherwise, you should be able to convert the old PSIM to an ESIM in your my.t-mobile.com account.

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