Forum Discussion
No service/connection
Has anyone been experiencing the no service/connection - even with the wifi. For the past several weeks service has been horrible. Having very little to no connection.
- jimhintzNewbie Caller
Having the same kind of problem on my home pc using their router!! Frequent signal drop outs. seems to happen more in early mornings 6am to about 9am and early evenings 4pm to about 6pm. We are all paying good money for what is supposed to be the "flagship of internet providers" Well, I haven't seen the ship or the flag for that matter!! We should at least get credits on our bills for "lack of uninterrupted internet service"
- kcwilsoniiNetwork Novice
Yes, last 5 days now, my Internet has been belly up 1-5 mbps
- MEB_MANewbie Caller
I'm having the same in MA. Replaced SIM, did all the troubleshooting. They did tower work here too, and I've had no signal since. Without wifi I can't make or receive calls. So frustrating because service was better than anyone else's up until now. I really don't have time for this!
- formercanuckSpectrum Specialist
‘Routine’ 🙄
- CarieNewbie Caller
My husband and I are having the same exact issue here in Michigan. We received text messages a few weeks back from T-Mobile saying that they were doing routine tower maintenance and ever since, we've had problems. No signal or barely a signal. Phone says 5g, then nothing, then lte and then nothing.
- fireguy_6364Modem Master
at this point its either a wide spread outage or there is something going on with your device. are there other TMO phones around you? and if so how are they working?
- formercanuckSpectrum Specialist
If you're using an Android device, you can try the cellmapper.net app to see what tower you are connected to. It is free, but not the simplest tool to use for those that aren't too deep into wireless tech.
- artzynerdRoaming Rookie
Yeah tried that, switched to each of the options, no change. I have a ticket with TMobile and are trying one last thing before warranty replacement.
- fireguy_6364Modem Master
all data signal gets lost or just the 5G? go into your settings and change it to 4GLTE and see if it keeps signal or continues to drop as well.
- artzynerdRoaming Rookie
I have a S22Ultra. It will intermittently connect to 5g for a few seconds then drop with the no connection icon. I have to disable and reenable my SIM to get the signal back and then it drops again after 15 min or so.
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