No voice service: Temporarily turned off by your carrier

fireguy_6364 wrote:

for anyone that brought a phone with them to TMO ...have you checked the APN settings to see if theyre needing changed around or not?

 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

 

also if you have access to another phone on TMO try putting your sim card into that phone instead and see if the problem follows or if the sim works fine in the second device..if it works fine then its something going on with the phone itself..if the problem happens with the new phone as well then the issue might be the sim card itself..

This totally worked on my Moto One 5G Ace ;) Thank you so much fireguy :) Denise