Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
I'm from San Diego and a customer of T-mobile since 2009. Seeing these issues of not receiving calls and texts for a while now even with signal showing 3-4 bars. Sometimes I'm able to make my dev...
Hola @magenta5861699!
Sorry for hearing that you'll be considering changing carriers! Before you do so, have you had a chance to contact our customer care?
Have you had a chance to check your APN settings?
Since you have mentioned that your device is an unlocked Sony Xperia XZ. I checked your device specifications and saw that your Xperia device is able to support band 2, 4, 5 y 12. It could be possible (but highly unlikely) that the area that you are living in does not support these bands, and instead has much higher bands, like band 66 y 71.
I highly suggest that you contact the customer care team (611 from your T-Mobile device) to discuss your personal issues with your device. I wouldn't want to see you leave the T-Mobile family!
¡Gracias!
