Paying for service and recieving None

I am have been a T-Mobile customer for 10 years. I have always loved T-Mobile, but I am at a point where I am leaving also. Their service absolutely sucks. It has been TERRIBLE in my area and my dad's area for the last year and a half. I feel bad because my boyfriend transferred his Verizon line to T-Mobile since I used to always mention I was happy with my carrier. Now, he is trying to leave too! I have three lines and they all experience the same thing. My boyfriend has two and their wifi. Their lack of service and horrible customer service that advises you to go to a different carrier is the last straw. I completely understand your frustration. They are losing 6 lines of revenue in total and a long time customer.