Forum Discussion
Phone signal is missing
Hello, I switched to T-Mobile from Sprint a year ago due to the merger and because I had no choice but to do it. I've been on an Unlimited data plan for the deaf and hard of hearing ( data only, ...
Since you have mentioned that your phone shows roaming now, and the coverage area is listed as ‘Partner’, I suspect that T-Mobile is either
- Decommissioned the Sprint tower that you used to connect to (very likely as it shows ‘partner’ on the coverage map
- Tower is undergoing a rebuild to T-Mobile (these in my area take 2-4 weeks before coming back online)
I'd recommend that you contact T-Mobile through their messaging app. (T-Mobile app - top right corner has a chat/messaging option) to get this worked out. If they did indeed cut the service in your area, I'd escalate through other means such as BBB or your PUC.
