Forum Discussion
3rd party apps not working on data
Hello, I have had this issue since Jan '22 and have worked with both t-mobile and apple support numerous times yet the issue persists. For some reason, my 3rd party (non-apple) apps do not work on c...
To update and close the loop and this issue I had with 3d party apps and T-Mobile cellular data. I called the T-M tech support, explained the issues with apps and cellular data connectivity. They (being the person I spoke with and their tech support) had never heard of this issue!
After finally stating again that it must be Apple, I was transferred to an Apple support fellow. Giving my phone access, and being on line with them for over an hour, Apple support frankly and solidly stated it was neither the device or software and that the issue had to be on the T-M side and some restrictive code, or block or a permission that was not completed
I again contacted T-M tech support and luckily got a young lady in the Philippines, who after explaining the issues, dug into my account and found……….the codes and blocks that somehow got inserted by T-M that blocked the data!! After clearing the block and code……….all is well and my apps work just fine. What is terribly frustrating is that the local T-M store support and the several times I called tech support did not find this!! It took one person who made the effort to dig a bit further!!
I hope this helps someone having similar issues!!
