how to leave a good customer service review?

Hola @HeavenM,

I just got off the phone with Ricky, who was tremendously helpful resolving a claim-related issue with Assurant. After paying for insurance for over two years without incident, I dropped my phone a couple weeks ago and filed a claim for accidental damage. Assurant denied my claim because I mistakenly filed for the wrong amount of memory (256gb when I actually have 512gb). Further, they said that because of my mistake, I was ineligible for any future claims on my device as a fraud protection measure. Ricky really went to bat for me, asking for other options. He pointed out that I had been paying for insurance on the same device for over two years without incident, as verified by him, and actually I had mistakenly filed for LESS coverage than I was eligible for. He then requested that the Assurant rep escalate the claim. The rep spoke with his escalation team and I was able to get my device replaced for the cost of the deductible. The situation went from awful to perfect with Ricky's help. I felt valued and supported because of his efforts.

Please feel free to reach out if you'd like more information about the experience. I was hoping to receive a survey on his behalf after the call, but I did not receive one. I want to make sure he gets credit for verifying my coverage, sticking with me throughout the call to Assurant, and helping sort things out.

Atentamente,

~April V, Dallas, TX