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how to leave a good customer service review?
I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employ...
@HeavenM can pass the word up the chain.
I really hope this gets moved up the chain! I bought a new iPhone last week and it was delivered today. I took it, and my older Samsung, to the T-Mobile store at 4911 Township Line Rd, Drexel Hill, PA 19026.
I'm not very tech savvy but had the good fortune to have Anthony as my sales associate. I asked him if he could help me get the new phone set up and transfer the data from the Samsung to the iPhone. He assured me it was no problem and got right to work on it. The whole process took close to 45 minutes. As he worked we had some small talk about dogs and the kind of breed he was interested in. We're both dog lovers it seems. When he finished transferring the apps, contacts, and photos, he said I was all set. The phone worked perfectly as I left the store. I only had to reconfigure my email account (Outlook) and was all set. Anthony went above and beyond with his skills and customer service. Thanks to T-Mobile and Anthony, I'm totally happy with my new phone.
